Hitachi Home & Life Solutions India [HHLI]

Hitachi — Window ac

Ashish Bhambri

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110058

I bought an ac on 8th march 2015 from kapila electronics(Janakpuri, new delhi). While buying the product, no one told us that the ac has to be serviced thrice in the first year.
Yesterday i switched on my ac first time after last summers and it was making a lot of noise. I immediately made a service request, i knew that my warranty has expired and i will have to pay for it, however the technician told me that there is gas issue and it will cost inr 3500 along with inr 750 service cost. I have no other option but to pay right now however i expect hitachi to pay this 3500 as it has only been 25 days out of warranty and i expect some customer centric approach here.

Regards
Disha
Reg. No.-[protected]

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Comments

AbhishekR

from Delhi, Delhi

The exact same issue happened to me today. The service engineer visited, checked and mentioned the exact same issue. Also quoted the same amount. I bought mine from Rajapuri (near Dwarka). My warranty expired just yesterday and they did not even bother about that. I bought a Hitachi hoping it was a good brand. However this shows the level of customer centricity firms have. I am bewildered that an AC from such a reputed brand can go kaput in less than a years time. I certainly don't recommend HITACHI AC to anyone. God help people like us who have already invested in them!!
I am just hoping that this is not some kind of a scam the third party service centres are pulling on us!!!

Abhishek Ray
aray.[protected]@gmail.com