[Resolved]  Home Credit — Home credit - telephone call harassment // serious concern

Address:Chandigarh, Punjab, 160022
Website:www.homecredit.co.in

I have been receiving calls from the Home Credit telecallers who have made more than 50 calls in the past two days and despite telling them numerous time of their looking for wrong person on my phone (some Romi Singh), they persistently making calls from different numbers. I have call recording of all the conversation. Despite my warning them of not making calls on my number, they are using filthy language and persistently calling on my number, on an average 3 calls in 15 minutes. Its such a harassment. The numbers I am getting calls from are[protected],[protected],[protected],[protected],[protected] and many such numbers.

This may please be treated as legal notice for further action.
+18 photos
Was this information helpful?
No (0)
Yes (1)
Aug 7, 2021
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Madam,

Thank you for your query to Home Credit India.

In reply to your query, we would request you to please provide your contract id/loan account number so that we can check your account and assist you accordingly.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
I must salute the stupidity of the customer care department of Home Credit. Before asking the Contract ID or Loan Account Number, they didn't feel the need to know the whether the complainant is loanee of their pathetic company in the first place. It is almost one week, I am receiving the calls from the stupid telecallers with no decency to show. I have almost bloked more than 50 numbers and every time there is a different number asking for some Romi Singh. How much intellect does it need to understand statement "I am not Romi Singh and I never known any". Now with all the call recordings i have, I am left with no option but to file a complaint against the harassment caused by this dubious company and its telecallers.

From many other complaints filed against Home Credit, it is quite clear that it is a Home Credit Company's ploy to use some unknown name and harass people with the phone calls telling them that their customer has given them their number. On an average two calls per ten minutes. Cant get rid of them without taking legal recourse.
The number on which i am receiving calls has already been mailed to you. Appropriate action may please be initiated immediately and confirmed as I have already initiated my legal recourse. This is for your notice please.
Home Credit Company and its telecallers trained precisely to observe everything what is unethical in the realm of telecalling. All those people, who have been tortured by these goons on telephone should not hesitate filing FIR against them in the first instance. These people are incorrigible. Despite all my efforts and writing mails to there pathetic customer care department for over a week, NOTHING, literally nothing was done by them on the issue. May, whosoever, this ROMI SINGH is, never return whatever he may owe to this pathetic company. For the torture they are meting to general public, they should be dealt this way by their clients.

All harassed lot like me, dont give a second thought for filing FIR and serving legal notice. Do it immediately.

Dear Madam,

Greetings from Home Credit India.

We definitely understand your concern and apologize for the inconvenience caused to you.

We would request you to assist us with the number on which you receiving calls. Post receiving it we would investigate for further assistance.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Home Credit India Finance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    85%
    Complaints
    1103
    Pending
    45
    Resolved
    920
    Home Credit India Finance Phone
    +91 90 0469 0046
    Home Credit India Finance Address
    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
    View all Home Credit India Finance contact information