[Resolved] Home Credit India Finance — Complaint against safe pay termination and support staff

Yasir McYazz

May 7, 2022

Website:

Homecredit

To whomsoever it may concern.

I am Syed Yasir Ali
D.O B. 15/05/1984

I will like to bring to your notice that I don't need safe pay services because i maintain my account balance.

Complaint:
1. First of all the shopkeeper did not ask me for the safe pay option, he applied for it on his own.
2. I have called your customer service thrice and the issue is still unresolved. Once they put my call on hold for more than half an hour and after that twice refused to take the request because the bill was generated.

Request:
I request you to terminate your safe pay services with immediate effect and to adjust the amount in my running loan.

Regards
Syed Yasir Ali
[protected]

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2022

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 10, 2022

Home Credit India Finance Customer Care's response "Dear Yasir,

Thank you for highlighting your concern.

We have forwarded your to concern to the relevant department and our team will contact you shortly to provide resolution.

Thanks
Team Home Credit".