[Resolved] Home Credit India Finance — fraud in personal loan by home credit | |||||
Hi. I have taken loan of rs 150, 000 in august 2017 on flat interest of 26.7% as mentioned on loan summary. My loan a/c no. Is [protected]. My emi is 6908/. And i have paid 6 installments till now (6908x6 =41, 448). I want to close the loan as i realised that the interest rate is not 26.7 but something approx 42%. I contacted the customer care and i received an information that i have to pay 144, 200 as per reducing method. Upon asking i was told that its system generated amount and they can't anything in this. Upon insisting to know exactly what amount they have deducted from the principal amount and the reply was "10, 000 is deducted from the principal amount. If suppose they have deducted 10, 000 then balance amount should be 140, 000 not 144, 200 and on other hand how they can declared the balance amount 1, 44, 200??? Please help me in this matter i want to close this loan with fair amount and with fair interest on which i had taken loan. I also want to have quick action so that nobody else become a victim of such fraudulent companies. Regards Gagan Was this information helpful? | |||||
Mar 15, 2018 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Feb 09, 2018 Home Credit India Finance Customer Care's response Dear Gagan, This is in reference to your concern registered with Home Credit India. We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Verified Support Feb 12, 2018 Home Credit India Finance Customer Care's response Dear Gagan, This is in regards to your query registered with Home Credit India. We observed from our records as per the telephonic conversation dated 11/02/18, your concern has been resolved successfully. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Feb 13, 2018 Updated by gaggugunju Today i received attachment from Home Credit and its proven that they are not charging 26.7% flat interest as promised in the documents but charging 70-90% in first 6 installments. Means a person pays 41, 408 out of which they deduct only 6000 and the rest amount they assume as interest. I want this problem to be resolved on priority basis before 17th febuary 2018 ( last day to close loan to avoid paying next emi) because i will stop paying my next installment . Please find the attachments of what interest rate they have promised and what they are charging. I don't other people to be cheated by This Fraud Home Credit Finance company as they cheated me.    | |||||
 3 Comments | |||||
Comments
You are right. ThIs company takes too much intrest.while banks takes intrest from 11 percent to maximum 20 percent intrest rate on personal loan. while home crdit takes above 40 percent . I can't understand why home crdit takes 0 percent intrest rate on mobile finance and why take above 40 Percent intrest rate on personal loan.
Home Credit India Finance Customer Care's response, Mar 15, 2018
Verified Support
Dear Sir/Ma'am,
Thanks for reaching out !
Apologies for the trouble you have faced.
Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.
For any further help, please contact us.
Regards,
Bhavana
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
Thanks for reaching out !
Apologies for the trouble you have faced.
Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.
For any further help, please contact us.
Regards,
Bhavana
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
My personal loan number is [protected].
I request you for reduce interest loan and reduce emi as I am feeling difficult to pay EMI on high interest rate. if you can not reduce intrest rate, I will never take any loan from your company in future .I hope you will reduce intrest rate and reduce my emi
I request you for reduce interest loan and reduce emi as I am feeling difficult to pay EMI on high interest rate. if you can not reduce intrest rate, I will never take any loan from your company in future .I hope you will reduce intrest rate and reduce my emi
Home Credit India Finance Customer Care's response, Mar 23, 2018
Verified Support
Dear Sir,
Thank you for contacting Home Credit.
We do understand your concern in this regards.
Further, we wish to inform that all loan related information has been mentioned clearly in your loan summary letter and same was signed by you. Hence, we request you to kindly adhere to your shared loan summary letter and make payment to avoid late payment charges and further collection activities.
We appreciate your patience and understanding in this regards.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
Thank you for contacting Home Credit.
We do understand your concern in this regards.
Further, we wish to inform that all loan related information has been mentioned clearly in your loan summary letter and same was signed by you. Hence, we request you to kindly adhere to your shared loan summary letter and make payment to avoid late payment charges and further collection activities.
We appreciate your patience and understanding in this regards.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
I haven't reveived any positive resolution to my problem with a ticket no.10989402.
I received a call today evening from some of Relationship Manager at around 7 and when i asked about What percentage of interest HomeCredit Finance is charging. I received a response that HomeCredit Finance Company charge around 80-85% in the first 6 installments and charge om reducing method way from 7th months. If it is so then why have you given me on written that the Sanctioned loan is on Flat interest of 26.75%????????????????.
I want to close the Loan no. [protected] With the fair and the interest rate as committed i.e 26.75 %.
I also received information from Relationship Manager that for closing Loan afrer 6 months, i also have to pay interest of around 5000 as a 7th month's inrerest.
I want to confirm you Guys that i am not going to pay any installment from today onwads because it was not a fair deal . I will only pay total amount according to fair interest of 26.7% flat inrerest as in the attachments and Calculations shared by me as follow.
>Total Loan= 1, 50, 000
>Flat interest = 26.7% P.a
>Numbers of Emi = 42
>Principal amount paid in 6 months = 1, 50, 000/42 = 3571 x 6 = 21, 426.
>Total interest Paid in 6 months = 20, 022.
>Balance i have to pay as according to Flat interest = 1, 50, 000 - 21, 426 = 1, 28, 574.
Regards:
Gagan
This is in reference to your concern registered with Home Credit India.
We wish to inform you that we have already investigated on your concern, Further, we would like to reiterate you that as per our investigation we did not find any miscommitment done by our Agent in regards to number of ROI (Rate of Interest).
Further, we would like to inform you that please make payment as per signed loan summary letter.
Additionally, we request you to refer Interest Bifurcation for better clarity in regards to the deduction of principal and interest amount which is already shared with you on email.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM