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Home Credit India Finance Complaints & Reviews

4.2
Updated: Oct 28, 2025
Complaints 1108
Resolved
920
Unresolved
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Home Credit India Finance reviews & complaints page 34

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B
babuaan
from Darbhanga, Bihar
Mar 15, 2018
Resolved
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Resolved

My loan number is [protected]. I have already paid the installment for the last 4 months but this month due to some issues i was unable to pay the respected amount. I had already told your callers i will pay the rest 2 months payment by 28th of this month including penalty charges. But still they are trying to harass me and my relatives for just rs.2950. Kindly dont make a fun of me as well as your company too. They asked me for issuing a legal notice against me for just rs 2950. Kindly tell them to issue the same i am not going to pay a penny.
Regards
Rohit chauhan
Apr 19, 2018
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2018
Home Credit India Finance Customer Care's response
Dear Rohit,

Apologies for the wait, we appreciate your patience.

We wish to inform you that, as observed from our record your account is delinquent with Rs.420/-. Hence we request you to please make the payment at earliest to avoid late payment charges and collection activities.

Further, we wish to inform you that any non-payment towards loan attracts Legal Standard collection activities.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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    Xyp
    from Ahmedabad, Gujarat
    Mar 14, 2018
    Resolved
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    Resolved

    Address: Ahmedabad, Gujarat, 382481
    Website: www.homecredit.com.in

    Dear civil team,

    Please find attached the civil score

    Lone no: [protected],

    Mobile number: [protected]
    Email: ajaysharma.[protected]@gmail.com

    Talk to the home credit team, if you make a full payment together, your loan will be closed and your civil score is poor. They will be done well so we have put together all the payments as per their request on 24.1.2018 even though our loan is telling active, please close our loan. Ed to the home credit team, if you make a full payment together, your loan will be closed and your civilian score is poor. They will be done well so we have put together all the payments as per their request on 24.1.2018 even though our loan is telling active, please close our loan.

    Thanks & regard
    Ajay kumar sharma
    Mobile number, [protected]
    Email, ajaysharma.[protected]@gmail.com
    Apr 15, 2018
    Complaint marked as Resolved 
    Home Credit India Finance customer support has been notified about the posted complaint.
    Verified Support
    Mar 15, 2018
    Home Credit India Finance Customer Care's response
    Dear Ajay,

    Thanks for reaching out !

    Apologies for the trouble you have faced.

    We wish to inform you that we have already forwarded your query to our complaint team 12/03/18 with request number 10525592 and general processing time for the same is 10 working days.

    For any further help, please contact us.

    Regards,
    Customer Care Team
    Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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      H
      Harsha lakhani
      from Fatehpur, Rajasthan
      Mar 11, 2018
      Resolved
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      Resolved

      Address: Jaipur, Rajasthan

      Name - harsha lakhani
      Application no. - [protected]
      Phone no. -[protected]
      Email - [protected]@gmail.com

      My complaint is that my credit score is not improving inspite of many trials like submitting emi's at time. So please improve my civil score so that i can be able to buy my fav's at regular interval of emi's.

      Please improve my credit or civil score
      Apr 13, 2018
      Complaint marked as Resolved 
      Home Credit India Finance customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2018
      Home Credit India Finance Customer Care's response
      Dear Harsha,

      This is in reference to your concern registered with Home Credit India.

      We wish to inform you that kindly share us the updated CIBIL report in pdf format on our care id ([protected]@homecredit.co.in) so that we can check and assist you accordingly.

      For any further help, please contact us.

      Regards,
      Customer Care Team
      Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
      I bought a Samsung phone worth 32k but in documents they entered Sony LED TV. When EMI came, the agent forced me to pay him cash, I was paying online but he said you have to pay me cash. After giving him cash he didn't provided me receipt. I called customer care number but it's says temperory unavailable.
      Home Credit India Finance Customer Care's response, Mar 20, 2018
      Verified Support
      Dear Customer,

      Thank you for contacting Home Credit.

      Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

      For any further help, please contact us.

      Regards,
      Customer Care Team
      Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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        Y
        Yogesh Tandel
        from Surat, Gujarat
        Mar 11, 2018
        Resolved
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        Resolved

        I have taken personal loan of 70, 000 from home credit. I feel that intrest rate is too high. It is around 44 percent per annual. Which is too higher than other banks. I have to repay total 1, 30, 000 for 70, 000 loan which is near to double. I advise to others that never take any personal loan from home credit. Their loan intrest charge is too high. It is more than credit card intrest rate.
        Apr 12, 2018
        Complaint marked as Resolved 
        Home Credit India Finance customer support has been notified about the posted complaint.
        Verified Support
        Mar 12, 2018
        Home Credit India Finance Customer Care's response
        Dear Customer,

        Thanks for contacting us.

        Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

        Request you to please revert within three days, otherwise your request would be closed.

        For any further help, please contact us.

        Regards,
        Customer Care Team
        Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
        My Loan number is [protected].
        I request for reduce intrest rate as I feel current intrest rate is too high.i reqest for reduce intrest rate and reduce EMI .I hope you will reduce intrest rate and reduce EMI .

        Thanks
        Home Credit India Finance Customer Care's response, Mar 14, 2018
        Verified Support
        Dear Yogeshwar,

        Thanks for contacting us.

        Apologies for the trouble you have faced.

        We regret to inform you that, we are unable to make any changes in your Interest Rate. Further, we wish to inform you that we have already shared loan summary with you and all the loan related information has been mentioned on it. We request you to please make the payment towards your loan as per the terms and condition of loan summary.

        For any further help, please contact us.

        Regards,
        Customer Care Team
        Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
        I Have signed the contract no.[protected] for loan amount of 8000 on 21 MARCH 2018. The amount is still not credited into my account. Kindly help me in this regard.Yoir customer helpline is just giving me a date not helping me in this issue. In future I'm not gonna trust home credit India. Your promise are fake
        Home Credit India Finance Customer Care's response, Mar 24, 2018
        Verified Support
        Dear Sudhir,

        Thank you for contacting Home Credit.

        Apologies for the trouble you have faced.

        We wish to inform you that as observed your loan account is in "Cancelled" status.

        We appreciate your patience and understanding in this regards.

        For any further help, please contact us.

        Regards,
        Customer Care Team
        Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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          H
          harpreet_09
          from Delhi, Delhi
          Mar 8, 2018
          Resolved
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          Resolved

          Address: Panchkula, Haryana, 134104

          Dear sir,

          It is submitted that i got a call from home credit india in the month of may 2017, i which i was offered by their representative for a pre-approved mini cash loan upto rs.176000/- which i accepted during the call and got a mini cash loan of rs. 176000/- vide loan contract no. = [protected]

          Till february 2018, i am regularly paying emi and also have been paid 9 emi with any delay.

          Now i want to return the entire outstanding principal amount of my loan in one time.

          But i am not agreed with the outstanding principal amount which is being told by home credit customer care representative as outstanding principal amount is being seems in excess of rs. 21737/- as per calculations.

          Even, your system is not able to provide me loan statement of said contact no.

          So, you are requested to look into the matter and resolve it at the earliest so that i will be able to return the outstanding principal amount.
          Apr 17, 2018
          Complaint marked as Resolved 
          Home Credit India Finance customer support has been notified about the posted complaint.
          Verified Support
          Mar 08, 2018
          Home Credit India Finance Customer Care's response
          Dear Harpreet,

          This is in reference to your concern registered with Home Credit India.

          We wish to inform you that we have forwarded your complaint to the relevant team with reference number 10472919 and general processing time for the same is 10 working days.

          Further, your relationship manager will get in touch with you within next 48 hours.

          We appreciate your patience and understanding in this regards.

          For any further help, please contact us.

          Regards,
          Customer Care Team
          Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
          Verified Support
          Mar 17, 2018
          Home Credit India Finance Customer Care's response
          Dear Harpreet,

          Thanks for contacting us.

          We observed from our records as per the telephonic conversation dated 15/03/18, your concern has been resolved successfully.

          For any further help, please contact us.

          Regards,
          Customer Care Team
          Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
          I Was paid stallmment but now costmercare call n said payment is not paid
          Home Credit India Finance Customer Care's response, Mar 9, 2018
          Verified Support
          Dear Customer,

          This is in reference to your concern registered with Home Credit India.

          Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

          Request you to please revert within three days, otherwise your request would be closed.

          For any further help, please contact us.

          Regards,
          Customer Care Team
          Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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            A
            ammy7884
            from Delhi, Delhi
            Mar 8, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110018
            Website: www.homecredit.co.in

            Hey my name is amrinder singh, i finance a mobile phone home credit in year of 2012 its actual cost is 13000 but from home credit it ganna cost me around 18000. After that when i paid my last emi to an agent he said that this is the last emi that you are paying but i m not aware about noc on that time... But after some years suddenly i m checking my credit score it shows that around 5000 (Five thousand rupees) is still due for the same and my credit score is too low. Never receive any noc through mail or post. Please resolve as soon as possible because i m not able to do anything with low credit score...
            Apr 13, 2018
            Complaint marked as Resolved 
            Home Credit India Finance customer support has been notified about the posted complaint.
            Verified Support
            Mar 08, 2018
            Home Credit India Finance Customer Care's response
            Dear Customer,

            This is in reference to your concern registered with Home Credit India.

            Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

            Request you to please revert within three days, otherwise your request would be closed.

            For any further help, please contact us.

            Regards,
            Customer Care Team
            Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
            Mar 10, 2018
            Updated by ammy7884
            My Registered Mobile Number is [protected]
            My Loan Account Number [protected]
            Verified Support
            Mar 11, 2018
            Home Credit India Finance Customer Care's response
            Dear Customer,

            This is in reference to your concern registered with Home Credit India.

            Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

            Request you to please revert within three days, otherwise your request would be closed.

            For any further help, please contact us.

            Regards,
            Customer Care Team
            Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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              A
              alijawed
              from Delhi, Delhi
              Mar 6, 2018
              Resolved
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              Resolved

              Address: 110092

              I bought a mobile through your loan but even before the due date of 1st instalment my loan was rejected on the grounds of difference in signature. the shop from which i bought the handset is also closed may be for forever. what should i do now? will it attract legal proceedings against me? how do i reschedule my loan again? please guide me through so i can avoid any problems.
              Apr 7, 2018
              Complaint marked as Resolved 
              Home Credit India Finance customer support has been notified about the posted complaint.
              Verified Support
              Mar 07, 2018
              Home Credit India Finance Customer Care's response
              Dear Customer,

              This is in reference to your concern registered with Home Credit India.

              Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

              Request you to please revert within three days, otherwise your request would be closed.

              For any further help, please contact us.

              Regards,
              Customer Care Team
              Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
              Hi i am renu.
              I have taken a personal loan of 120000 from home credit which was given to me on checking my old track of mobile finance.
              I am regular payer of emi, but i went on maternity leave of 6 months and i was informed by my company that i will be given wages every month, so i invested all my saving in my cesarean surgery.
              And my emi got bounced i have repeatedly told every collection person my problem but there is no one who is supporting i m not able to pay my loan in one go as i have invested all my money. Just because of this tension i cant enjoy my journey of motherhood experiencing sleepless nights. Now i have joined my ofc but i request you to please continue my loan in emi basis, as i promise no emi will bounce from now onwards or if you cant so please give me another loan option.
              My name is Renu kumari
              Contact no [protected]
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                D
                Dilip M V
                from Bengaluru, Karnataka
                Mar 5, 2018
                Resolved
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                Resolved

                Address: Mysore, Karnataka, 570009

                Dear sir/mam, i am DILIP M V im submitted application for mini cash [protected]@10000/- dated in 02/03/2018 FRIday and my contract no. Is [[protected]]but still not disbusment AMOUNT. Please disbused my loan amount @10000/- today i request you andpleaseinform me shortly very urjent im waiting your reply and please call back and disbursed loan amount today DILIP M V[[protected]]
                Apr 11, 2018
                Complaint marked as Resolved 
                Home Credit India Finance customer support has been notified about the posted complaint.
                Verified Support
                Mar 06, 2018
                Home Credit India Finance Customer Care's response
                Dear Dilip,

                This is in reference to your concern registered with Home Credit India.

                We wish to inform you that we have forwarded your complaint to the relevant team dated 05/03/2018 with reference number 10412195 and general processing time for the same is 5 working days.

                Further, your relationship manager will get in touch with you within next 48 hours.

                We appreciate your patience in the interim.

                For any further help, please contact us.

                Regards,
                Customer Care Team
                Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                Verified Support
                Mar 11, 2018
                Home Credit India Finance Customer Care's response
                Dear Dilip,

                This is in reference to your concern registered with Home Credit India.

                As per our telephonic conversation today, I am pleased to inform you that your query has been resolved successfully. I hope you had a great experience with us.

                For any further help, please contact us.

                Regards,
                Yasha
                Customer Care Team
                Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                  M
                  Feb 27, 2018
                  Resolved
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                  Resolved

                  Address: Ghaziabad, Uttar Pradesh, 201010

                  Dear sir,
                  My name is yati maheshwari i bought one mobile phone from in vaishali gzb aditya mall
                  From the home credit finance loan no. [protected]
                  My total amount is cleared from my account in august 2017 but till yet my cibil score it's not updated and also i'm not getting any email noc copy in my email id
                  Registerd email id maheshwari. [protected]@gmail.com
                  Feb 28, 2018
                  Complaint marked as Resolved 
                  Till yet not getting any information I'm waiting for the email aur call +97431238702 Qatar no.
                  Home Credit India Finance customer support has been notified about the posted complaint.
                  Feb 27, 2018
                  Updated by [email protected]
                  I need a proper solution on this and Current Mobile no. Is +[protected] in Qatar
                  Mar 01, 2018
                  Updated by [email protected]
                  Dear sir this is my Bank Statement for Axis Bank for Emi deduction for every month Jan to August 2017
                  1435/- Emi amount

                  Verified Support
                  Mar 01, 2018
                  Home Credit India Finance Customer Care's response
                  Dear Yati,

                  This is in regards to your query registered with Home Credit India.

                  We request you to please share us the updated CIBIL report so that our concerned team will check and assist you accordingly. Further, we wish to inform you that your all the payment are successfully updated in our records and your loan has been "Finished".

                  For any further help, please contact us.

                  Regards,
                  Customer Care Team
                  Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                  Verified Support
                  Mar 02, 2018
                  Home Credit India Finance Customer Care's response
                  Dear Yati,

                  This is in regards to your query registered with Home Credit India.

                  In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 days.

                  For any further help, please contact us.

                  Regards,

                  Customer Care Team
                  Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                  Verified Support
                  Mar 04, 2018
                  Home Credit India Finance Customer Care's response
                  Dear Yati,

                  This is in regards to your query registered with Home Credit India.

                  We observed from our records as per the telephonic conversation dated 3/03/18, your concern has been resolved successfully.

                  For any further help, please contact us.

                  Regards,
                  Customer Care Team
                  Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                    B
                    Bhawna Baisoya
                    from Delhi, Delhi
                    Feb 26, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi
                    Website: Home credit

                    Hi
                    Contract no [protected] disburse amount has been created loan has been approved on 16feb and it supposed disbursed on the very next day 17feb but till date it has not been not done yet and when I am checking status of the application its showing. My profile is active and payment due date is 18-3-18 is it joking your doing guys I can't understand why you commit for transfer money into account with in 10 mins disgusting.
                    Apr 3, 2018
                    Complaint marked as Resolved 
                    Home Credit India Finance customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 28, 2018
                    Home Credit India Finance Customer Care's response
                    Dear Naveen,

                    This is in regards to your query registered with Home Credit India.

                    We are sorry for the inconvenience and we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

                    For any further help, please contact us.

                    Regards,
                    Customer Care Team
                    Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                    Verified Support
                    Mar 03, 2018
                    Home Credit India Finance Customer Care's response
                    Dear Naveen,

                    This is in regards to your query registered with Home Credit India.

                    We observed from our records as per the telephonic conversation dated 01/03/18, your concern has been resolved successfully.

                    For any further help, please contact us.

                    Regards,
                    Customer Care Team
                    Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                      B
                      bhushab
                      from Panaji, Goa
                      Feb 22, 2018
                      Resolved
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                      Resolved

                      This is bhushan kale and my uan detail is mention in below attachment i have received the massege from epf that on 12/02/2018 that you pf is apprval and will tranfer soon to your your provided bank account but still i did not received it and iwas applied it on 25/01/2018 its too let now why it taking more time to transfer in my bank account hope will get it soon
                      Mar 27, 2018
                      Complaint marked as Resolved 
                      Home Credit India Finance customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 24, 2018
                      Home Credit India Finance Customer Care's response
                      Dear Sir/Ma'am,

                      This is in reference to your concern registered with Home Credit India.

                      We wish to inform you that kindly share us the Employee code and Contact number so that we can check and assist you accordingly.

                      For any further help, please contact us.

                      Regards,
                      Customer Care Team
                      Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                      My application is to garnet to nest of. photo capture not
                      Home Credit India Finance Customer Care's response, Feb 27, 2018
                      Verified Support
                      Dear Sir/Ma'am,

                      This is in reference to your concern registered with Home Credit India.

                      Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

                      For any further help, please contact us.

                      Regards,
                      Customer Care Team
                      Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                        G
                        GM Mehra
                        from Ludhiana, Punjab
                        Feb 21, 2018
                        Resolved
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                        Resolved

                        Address: Chandigarh, Punjab, 160022

                        I took 40000 rupees loan 2 years back from home credit finance my contractor id is [protected] i have been trying to contact with home credit i am asking my foreclosure amount by dialling the toll free customer care but no one is helping me no 1 is telling me about my foreclosure amount cds before i received a call from there customer care from mumbai are they told me to that they told me that they will waive off my late payment charges but by now i have been receiving their calls to deposit late payment charges on the other hand i want to 4 close this loan but no one is telling me for close amount i have food audio records call they are just cheating with me this is very ridiculous company no no one told me my foreclosure amount buy now they told me to deposit january months emi i deposited they promised to tell my foreclosure amount but they didn't fulfill their promise diya keep on harrassing me by calling again and again i am wishing to close my loan but they don't wish to close my loan
                        Mar 27, 2018
                        Complaint marked as Resolved 
                        Home Credit India Finance customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 21, 2018
                        Home Credit India Finance Customer Care's response
                        Dear Gaurav,

                        This is in reference to your concern registered with Home Credit India.

                        We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

                        For any further help, please contact us.

                        Regards,
                        Customer Care Team
                        Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                        Verified Support
                        Feb 23, 2018
                        Home Credit India Finance Customer Care's response
                        Dear Gaurav,

                        This is in reference to your concern registered with Home Credit India.

                        In reply to your query, I am pleased to inform you that your query has been resolved successfully. I hope you had a great experience with us.

                        For any further help, please contact us.

                        Regards,
                        Customer Care Team
                        Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                        Why my account has been attempted to debit for my already paid emi. Unprofessional company with unprofessional people who doesn't have ethics to talk. If you were supposed to debit it then why I was receiving calls from collections to pay immediate for my bounced emi and when I Paid it along with bounced charges of Rs 350 again you have attempted to to debit it. I need a clarification on this ASAP. I have been charged by my bank for this bounce, return my money fools. See the next emi shows due on 9th March. I need to know ASAP, if this could have communicated with me that the EMI is going to be represented then I could have not made a payment online and could have waited for the EMI to be represented. I need a response ASAP. Secondly this is my written feedback, complain about the collection team, they have spoken with my Dad badly over the call. Thirdly, in the first EMI as well I made an upfront payment 3 days prior and you people did a bounce for that as well, what was that??? I have put a complaint to ombudsman as well and wanted to highlight here too, so that more audiences can see how the company deals with the customers.
                        Home Credit India Finance Customer Care's response, Feb 24, 2018
                        Verified Support
                        Dear Sir/Ma'am,

                        This is in reference to your concern registered with Home Credit India.

                        Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

                        Request you to please revert within three days, otherwise your request would be closed.

                        For any further help, please contact us.

                        Regards,
                        Customer Care Team
                        Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                          N
                          Nitinsmails
                          from Dagshai, Himachal Pradesh
                          Feb 19, 2018
                          Resolved
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                          Resolved

                          Address: 110092
                          Website: www.homecredit.co.in/about

                          I have recently taken a new mobile number and i am getting continuous calls. They are trying to reach someone called madhu, madhav and continuously harassing us by calling every now and then. I have told them many a times that i have bought this new number for me in the month of feb'18 and i do not know that person. Still they keep calling and everytime they promise that they will update their records but nothing happens. They want to know every detail of mine that who am i and what's my address but when i asked for the details of their representative like name and employee id, he simply denied. I asked for the supervisor and they refused to transfer my call.
                          Mar 23, 2018
                          Complaint marked as Resolved 
                          Home Credit India Finance customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 20, 2018
                          Home Credit India Finance Customer Care's response
                          Dear Sir/Ma'am,

                          This is in reference to your concern registered with Home Credit India.

                          We request you to please share us your Contact Number on which you are receiving the call so that we can check and assist you accordingly.

                          For any further help, please contact us.

                          Regards,
                          Customer Care Team
                          Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                          I am kushal my contract number is [protected] I already paid my loan amount 1884/- on paytem but they also dedicated another 1884/- in my account so please refund my extra dedicated amount in early as much as possible
                          Home Credit India Finance Customer Care's response, Feb 27, 2018
                          Verified Support
                          Dear Kushal,

                          This is in reference to your concern registered with Home Credit India.

                          We wish to inform you that, we have refunded the amount of Rs.1, 884/- on 24/02/2018. We request you to please check with your nominated bank account. Please find the UTR Number CITIN18822857204 for your reference, so we would request you to please check with your bank in this regards, if the amount is not credited then please send us your updated bank statement, so that we can check and assist you accordingly.

                          Further, as observed from our records that the payment for Rs.1, 884/- via Paytm is successfully updated towards your loan account on 19/02/18.

                          For any further help, please contact us.

                          Regards,
                          Customer Care Team
                          Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                            vivad051
                            from Jaipur, Rajasthan
                            Feb 16, 2018
                            Resolved
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                            Resolved

                            Address: 302012

                            Dear team, // serious concern // reference mail copy attached with contact no. I am raising a complain due to telephone call harassment on daily basis 2 to 5 calls daily. I have also contacted to toll free no [protected] mentioned on web http://homecredit.co.in and mailed to [protected]@homecredit.co.in for stop call me/harassing but story remain same. My concern:- i am receiving unwanted calls approx 2 to 5 times on daily basis even on sunday from your company (Home credit) with different different numbers. As per your executive on daily calls "gurpreet singh have mentioned my contact no as friend", however i do not know him personally he is my friends friend, i have already requested to your executive that please remove my mobile number from your database but they do not do any thing and warned that you will receive daily call the statement like "kar lo jo krna hai call toh aaegi" i have recorded this clip on my multimedia phone. Requesting you to please remove my m. No from your database and do not call their behaviour is very rude when they talk to me. Please help us from getting disturbed and harassed, it will be a great help to have our peace of mind!
                            Mar 20, 2018
                            Complaint marked as Resolved 
                            Home Credit India Finance customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 17, 2018
                            Home Credit India Finance Customer Care's response
                            Dear Sir/Ma'am,

                            This is in regards to your query registered with Home Credit India.

                            We are sorry for the inconvenience caused, we would request you to please share us the Contact detail on which you are receiving the call so that we can check and assist you accordingly.

                            For any further help, please contact us.

                            Regards,
                            Customer Care Team
                            Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                            Feb 17, 2018
                            Updated by vivad051
                            [protected], please remove this number
                            Hi, I am receiving a call on [protected], please remove this number
                            Home Credit India Finance Customer Care's response, Feb 18, 2018
                            Verified Support
                            Dear Sir/Ma'am,

                            This is in regards to your query registered with Home Credit India.

                            We have forwarded your query to the relevant team and we shall provide you with an update within the next 3 working days.

                            For any further help, please contact us.

                            Regards,
                            Customer Care Team
                            Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
                            Home Credit India Finance Customer Care's response, Feb 18, 2018
                            Verified Support
                            Dear Sir/Ma'am,

                            This is in regards to your query registered with Home Credit India.

                            We would like to inform you that we have investigated and found positive contact in our database. Hence we are unable to remove your contact detail from our database. Any inconvenience caused with this regards is deeply regretted.

                            For any further help, please contact us.

                            Regards,
                            Customer Care Team
                            Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                              from New Delhi, Delhi
                              Feb 15, 2018
                              Resolved
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                              Resolved

                              Address: 110096

                              I am Mukesh Kumar Singh my loan no - [protected].
                              Loan finishing date[protected] but my noc letter not recieved by post or by mail.
                              Please provide my noc letter urgent requared me.

                              MUKESH KUMAR SINGH
                              LOAN NO - [protected]
                              VEH. NO. - DL7SCA7693
                              MOB. NO. - [protected]
                              EMAIL ID - RAJ.MUKESH.[protected]@GAMIL.COM
                              ADD. - CN -180, NEAR PIPAL CHOCK, HARIJAN BASTI, DALLUPURA, EAST DELHI, NEW DELHI - 110096
                              Mar 27, 2018
                              Complaint marked as Resolved 
                              Home Credit India Finance customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 17, 2018
                              Home Credit India Finance Customer Care's response
                              Dear Mukesh,

                              This is in regards to your query registered with Home Credit India.

                              We are sorry for the inconvenience and we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

                              For any further help, please contact us.

                              Regards,
                              Customer Care Team
                              Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                              Verified Support
                              Feb 23, 2018
                              Home Credit India Finance Customer Care's response
                              Dear Mukesh,

                              This is in reference to your concern registered with Home Credit India.

                              We wish to inform you that basis your request we have arranged to attach the scan copy of No Objection Certificate with this mail for your ready reference.

                              Further, we wish to inform you that we had dispatched your NOC through First Flight Courier Service having POD# D[protected]. You can trace the same from your end for your reference.

                              Additionally, as discussed with you over the call, I am pleased to inform you that your query has been resolved successfully.

                              I hope you had a great experience with us.

                              For any further help, please feel free to contact us.

                              Regards,
                              Customer Care Team
                              Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                                umardad khan
                                from Indore, Madhya Pradesh
                                Feb 12, 2018
                                Resolved
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                                Resolved

                                Address: 462010
                                Website: [email protected]

                                Please solve my critical two custumer critical is not solved 1 month later i am send to critical in three time but critical is not solved please help me solved my critical custumer contract id =[protected] and second custumer contractid =[protected] please kindly help me
                                Thank you
                                Pos name = fiza traders
                                Sa id = mohd. Khan1012597
                                City = bhopal
                                Mar 20, 2018
                                Complaint marked as Resolved 
                                Home Credit India Finance customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 13, 2018
                                Home Credit India Finance Customer Care's response
                                Dear Sir/Ma'am,

                                This is in regards to your query registered with Home Credit India.

                                We are unclear on the nature of your query mentioned to assist you further, we request you to please elaborate your concern so that we can check and assist you accordingly.

                                For any further help, please contact us.

                                Regards,
                                Customer Care Team
                                Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                                  R
                                  rinkurajput006
                                  from Gurgaon, Haryana
                                  Feb 10, 2018
                                  Resolved
                                  Report
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                                  Resolved

                                  Address: New Delhi, Delhi, 110059
                                  Website: [email protected]

                                  Hi it's rinku, i want to draw your kind attention towards my problem. The problem is that a sum of rupees 1289.50 had been deducted in my bank from home credit dated on 09/10/17. I've already show my concern to the home credit executive as well as my bank manger. Home credit were saying to me your amount will refund when you'll write email to us. The bank said to me home credit didn't stop it's service after completing your all installment including file charges and hidden charges. And their executive were taking benefit of you by cheque bounce of every month and i told them if you deposit my bank's cheque so plz informed me first before depositing in the bank but they didn't do like this because of their benefit purpose. Every month they are charging between around 300 and 500 rupee. And now home credit has deducted sum of rupee around 3000. From bank till date 10/02/2018,

                                  Even i have already sent message to them of deduction but they said we didn't receive any amount from you.
                                  I hope you will take an action against home credit as soon as possible.
                                  I want to refund my money asap.
                                  I'm sending you screen shot...
                                  I'm looking forward...
                                  Bank : sbi in touch
                                  Branch : janak puri c-1
                                  A/c number : [protected]
                                  Loan number : [protected]
                                  R. Mobile. : [protected]
                                  Name : rinku

                                  Regards,
                                  Rinku
                                  Mar 15, 2018
                                  Complaint marked as Resolved 
                                  Home Credit India Finance customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 11, 2018
                                  Home Credit India Finance Customer Care's response
                                  Dear Rinku,

                                  This is in reference to your concern registered with Home Credit India.

                                  We wish to inform you that kindly share us the updated bank statement on our care id ([protected]@homecredit.co.in) so that we can check and assist you accordingly.

                                  For any further help, please contact us.

                                  Regards,
                                  Customer Care Team
                                  Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                                    S
                                    sunto17
                                    from Delhi, Delhi
                                    Feb 8, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110045

                                    My loan account number [protected]..
                                    My name is deepa bhattacharya i paid my loans on time i am just left with last two emi's due to my medical and my mother was also in hospital thats why i missed your emi's... I used to get 20 to 25 call in a day moreover today you agent name vijay visited at my place he misbehaved with my mother used unprofessional language with his ph number is ([protected]). I called him today 8 feb 2018 at 6 pm same way he behaved with highly rude to me i told him my situation i also advised i can pay till this month end he denied.. He put me on confrenes call with his boss sanjay he was also forcing me to pay the amount within two days i was very cleared to them not able to pay til my salary date he denied and said (Jb aukaad nai hai to kyu lete ho loan).. Very unprofessional language

                                    I request you guys to take action regarding the same and need time to pay till this month end
                                    Thank you

                                    Deepa bhattacharya ([protected])
                                    Mar 20, 2018
                                    Complaint marked as Resolved 
                                    Home Credit India Finance customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 10, 2018
                                    Home Credit India Finance Customer Care's response
                                    Dear Deepa,

                                    This is in regards to your query registered with Home Credit India.

                                    In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 days.

                                    For any further help, please contact us.

                                    Regards,

                                    Customer Care Team
                                    Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                                    Verified Support
                                    Feb 16, 2018
                                    Home Credit India Finance Customer Care's response
                                    Dear Deepa,

                                    This is in regards to your query registered with Home Credit India.

                                    We observed from our records as per the telephonic conversation dated 13/02/18, your concern has been resolved successfully.

                                    For any further help, please contact us.

                                    Regards,
                                    Customer Care Team
                                    Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                                    I can't change my photo on 6th stage or I can get loan from yours please suggest what I do for loan kindly please tell me what is the process to get home credit loan

                                    Faithfull

                                    From
                                    Syedali
                                    Home Credit India Finance Customer Care's response, Feb 14, 2018
                                    Verified Support
                                    Dear Syedali,

                                    This is in reference to your concern registered with Home Credit India.

                                    Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

                                    Request you to please revert within three days, otherwise your request would be closed.

                                    For any further help, please contact us.

                                    Regards,
                                    Customer Care Team
                                    Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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                                      G
                                      gaggugunju
                                      from Delhi, Delhi
                                      Feb 7, 2018
                                      Resolved
                                      Report
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                                      Resolved

                                      fraud in personal loan by home credit

                                      Address: New Delhi, Delhi, 110059
                                      Website: www.homecredit.co.in

                                      Hi.
                                      I have taken loan of rs 150, 000 in august 2017 on flat interest of 26.7% as mentioned on loan summary. My loan a/c no. Is [protected]. My emi is 6908/. And i have paid 6 installments till now (6908x6 =41, 448). I want to close the loan as i realised that the interest rate is not 26.7 but something approx 42%. I contacted the customer care and i received an information that i have to pay 144, 200 as per reducing method. Upon asking...
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                                      I
                                      indrakamal tiwari
                                      from Indore, Madhya Pradesh
                                      Feb 3, 2018
                                      Resolved
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                                      Resolved

                                      Address: Indore, Madhya Pradesh, 452010
                                      Website: www.homecredit.co.in

                                      I was taken personal lone from home credit india finance
                                      13 month before. He promise me the interest rate 30.54% in personal lone.

                                      My monthly emi date is 2nd of every month.

                                      Lone amount was 1, 16, 000/- for 3 year.

                                      Monthly emi amount is 6174/-

                                      I paid 13 emi till now (6174*13=80262).

                                      According to interest rate (30.54%) annual in interest should be 35427/-
                                      And monthly interest should be 2952/-

                                      If i will pay 36 emi than i need to pay interest[protected].54%) of principle amount of 116000/-
                                      Total — 116000+106279= 222479/-

                                      But
                                      Now i want to close my lone i want to pay all amount.

                                      According to interest rate i need to pay interest of 30.54% (13 month)
                                      Which should be — 35426 (12 month) +2952 (One month) = 38378

                                      My principle is 116000
                                      Interest should be 38378

                                      Total amount — 116000+38378=154378

                                      In this amount i already pay[protected]*13) which is 13 emi

                                      I should pay —[protected]=74116 (For close my balance)
                                      They are saying for closing charge is 5% of remaining amount

                                      I am ok with it

                                      But problem is that

                                      They are saying to pay the amount 95005/- to close my personal lone

                                      I already pay 80262 they are saying to pay 95005 more

                                      Total is about 95005+80262= 175267 (Which is much more than 30.54%)

                                      I always listen and read about if i will close my emi before the time i will get benefit

                                      But here i am not getting any benefit even thay are asking much more the 30.54% of interest

                                      I should pay 38378/- interest of 13 month (Which is 30.54%)
                                      They are saying to pay 59267/- interest of 13 month (Which is 51% near)\

                                      If i am not getting any benefit that's ok but at least i should not pay the interest of (51%) which is very scary

                                      When i called the customer care they 95005 is system generated amount
                                      They are not explaining why 95005/-
                                      Or they are saying to pay the emi on monthly basis (But i want to close my lone account interest rate is to high)

                                      What i want mention below
                                      1-
                                      80267+95005 =175267 /- (51% they are asking to pay) of 13 month i don't want to pay this amount
                                      2-

                                      116000 (Principle) +38378 (Interest of 30.54%) +5% of closing charge= 154378 (I want to pay according to rule)

                                      In this amount i already pay 80267 (Which i already mention above)
                                      For more information please contact

                                      Thank you
                                      Mar 27, 2018
                                      Complaint marked as Resolved 
                                      Home Credit India Finance customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 04, 2018
                                      Home Credit India Finance Customer Care's response
                                      Dear Sir/Ma'am,

                                      This is in reference to your concern registered with Home Credit India.

                                      Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

                                      For any further help, please contact us.

                                      Regards,
                                      Customer Care Team
                                      Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                                      Feb 05, 2018
                                      Updated by indrakamal tiwari
                                      registered mobile number---[protected]
                                      Feb 05, 2018
                                      Updated by indrakamal tiwari
                                      Dear sir/madam
                                      Please tell me the system .
                                      if anyone is taking lone of 1, 16, 000/- and after 13 month he is paying total amount 1, 75, 267/- which is (59, 267) 51% (near) of principle amount.

                                      now i can feel that--
                                      this is the problem people didn't give you lone amount EMI they feel NPC(not picking call) is better than to pay your EMI and amount.

                                      because those are paying with trust you want to recover all amount from that person.

                                      now people know if they will not pay amount you can't do anything you can call many time form recovery department.
                                      but you can't do anything .
                                      and because of your type of company people do not pay the amount. and you alll will start showing loss in your result .

                                      and finally when your will Declare the result you will get more NPA( Non-performing asset) more than last quarter or last year.

                                      because of you are taking 59, 267(51%) interest of 1, 16, 000 of 13 month only.
                                      when i called than you all are saying this is system generated amount.

                                      now i know what you will do

                                      you will try split the amount and you will show the amount what ever you are saying you are right that's why you are taking 10 days .

                                      and i know that you guys can proof the 59, 267 is 30.54% of 1, 16, 000/- of 13 month
                                      because you all think you only are genius.
                                      one blind man can calculate 30.54% is not 59.267 of 13 month.

                                      so please provide all the information in practical ways not is theory
                                      before 15th of feb.
                                      because i want to close your amount .
                                      because after 15 days of EMI you people will start making new story

                                      i was call near 29th January to customer care. one person make the story please pay the EMI of 2nd feb and after the EMI call us within 15 days .so you will get benefit because my system will generate the amount than you can pay within 24 hour online or offline.

                                      so they are giving me benefit 51% direct 59267/-(only 13 month) interest of 116000
                                      that is kind of joke is happening with me.
                                      i try to calculate compound interest, simple interest, and according to your policy
                                      but not get answer .

                                      how 59, 267/- is 30.54% of 1, 16, 000/- time period or 13 month only.

                                      thanks & regards
                                      Indra kamal
                                      Feb 16, 2018
                                      Updated by indrakamal tiwari
                                      Reminder,

                                      nothing is happen within 15 days(near)

                                      same thing is happening what ever i told is all massage. they are trying to delay the date and after 15 days they will say that--- you can close after next EMI. and that time they will take 92k to 94k to close the amount.
                                      everything they are doing according to planning
                                      because

                                      If i will pay in next month than they will get more profit that's why they are trying to delay so they get more amount in next month . according to the plan. they are doing

                                      15 days happen to call in customer care or mail them. i got only slit amount and they are saying need more time

                                      you can take your own time
                                      but remember i need proper solution
                                      i already told to close the lone after resolve the problem.
                                      so that time don't say that you need to pay more interest

                                      because i already told and complain about that

                                      thanks & Regards
                                      Indrakamal Tiwari
                                      Lone number- [protected]
                                      Feb 16, 2018
                                      Updated by indrakamal tiwari
                                      Reminder,

                                      nothing is happen within 15 days(near)

                                      same thing is happening what ever i told is all massage. they are trying to delay the date and after 15 days they will say that--- you can close after next EMI. and that time they will take 92k to 94k to close the amount.
                                      everything they are doing according to planning
                                      because

                                      If i will pay in next month than they will get more profit that's why they are trying to delay so they get more amount in next month . according to the plan. they are doing

                                      15 days happen to call in customer care or mail them. i got only slit amount and they are saying need more time

                                      you can take your own time
                                      but remember i need proper solution
                                      i already told to close the lone after resolve the problem.
                                      so that time don't say that you need to pay more interest

                                      because i already told and complain about that

                                      thanks & Regards
                                      Indrakamal Tiwari
                                      Lone number- [protected]
                                      Verified Support
                                      Feb 22, 2018
                                      Home Credit India Finance Customer Care's response
                                      Dear Indra,

                                      This is in reference to your concern registered with Home Credit India.

                                      As discussed over the call dated 21/02/2018, attached is the loan summary letter. We request you to refer loan summary for better clarification on interest charged for the loan contract.

                                      Further, we would like to inform you that as per the loan summary letter terms & condition below mention points should be fulfilled to foreclose the loan under Early Repayment option:

                                      Minimum 6 installments to be paid to foreclose the loan under this option.
                                      As per the loan summary letter terms & condition you need to make payment of the amount communicated by our customer care team on[protected].
                                      NIL, foreclosure penalty charges will be applicable on the outstanding principal amount as per the loan summary letter terms & condition.
                                      To raise a request for Early Repayment customer have to call us within 15 days from last due date without any delinquent amount.
                                      Once the request is raised and activated with us customer is advised to make the payment within 48 hours to avail the benefit of Early Repayment option, which is as per the terms & condition of loan summary letter.
                                      Further, I am pleased to inform you that your query has been resolved successfully. I hope you had a great experience with us.

                                      For any further help, please contact us.

                                      Regards,
                                      Customer Care Team
                                      Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
                                      Registered mobile number [protected] and lone number--[protected]
                                      Home Credit India Finance Customer Care's response, Feb 5, 2018
                                      Verified Support
                                      Dear Indra,

                                      This is in reference to your concern registered with Home Credit India.

                                      We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 10 working days.

                                      For any further help, please contact us.

                                      Regards,
                                      Customer Care Team
                                      Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM
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