Home Town — Really bad experience

Address:

Mumbai City, Maharashtra

Hi There,

This is with reference to my Order # [protected].

Quick History :
17th / 18th May Order Placed at Home Town Vikroli.
I was given delivery date of 28th May.
Half of the delivery came on 28th other half was missing and was given No info about when second part will arrive.
After I called the contact center, they coolly registered my complaint and gave me Complaint Number # [protected]. ( They sound like government office - we don’t care )
After that I got another message that it will be delivered on 31st May.
Someone called me on 29th and told me that its reaching the warehouse on 30th and it will 100% come to your place on 31st as promised.
Guess what, nothing came on 31st May and worst part, there is no communication on what happened and where it is ?
Right now I have no clue what is the status.

I really repent that I gave this order to HomeTown. I have purchased several items for my new home from online shops like Pepperfry and Fabfurnish and their quality and experience was fantastic !!

I will never ever buy anything from Hometown going forward. I will also stop my friends from buying from Home Town. I will also do this complaint in the customer forum and take it to social media to make sure consumers are not cheated in daylight at Home Town. ( That too after taking 100% advance )

All the best to you Future group !

- Piyush