[Resolved] Homeshop18 — complaint no hs[protected], prepaid order number is [protected]

[Resolved] Homeshop18 — complaint no hs[protected], prepaid order number is [protected]

P patro sasmita from Bengaluru, Karnataka

As subjected above order on date 09.08.2018 not received till date. As it was prepaid order, i cannot request for the refund until it is despatch to me. Despatch notification not received yet after several calls to the customer care executive given awb no. But after tracking number i came to know that the given awb no is invalid only. Till now there is no response from the seller nor the shopping channel if anything wrong. I am continuing with tail mail for the confirmation of the order, which is prepaid by me. But no body cares. Each of the call is not free of charge and the call hold for 5to 10 minutes. Really its very hard to get contact which is paid by me. After 10 day of my order one of the executive informed after complaining that the order was not despatched from. Then what is going wrong with the order i want clarity on the order. I have requested for the refund but according to the executive the refund can be made only after cancellation. So i am waiting for the despatch confirmation from the homeshop18. Was this information helpful? No (0) Yes (0)
Oct 1, 2018 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support Aug 30, 2018 HomeShop18 Customer Care's response Dear Ms. Sasmita, We apologize for the inconvenience you faced related to the product delivery. As per our verbal communication, we would like to request you to please allow us 2-3 working days for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Meenu Malhotra Sep 01, 2018 Updated by patro sasmita Thanks for the quick response but recently I have gone through all the complaints lodged against homeshop18 and same thing happened with me. Request you not to add my complaint as one of the other issues of bad experience and in all case there is one common problem that the prepaid orders only. In this context the other online shopping are giving 100%customers satisfaction, I had got so many times same type of issues and solved within only 24-48hours only. From 5 years I am shopping with home shop 18 by COD only. This was my first prepaid purchase with SBI card and given each and every proof of payment to customer care email. If I knew that the channel is not having quality peoples with software like others had- flipkart, snapdeal, amazon etc. I did not make any payment by card. It is very difficult to carry this type of nonsense. Do the needful at your end ASAP. Verified Support Oct 03, 2018 HomeShop18 Customer Care's response Dear Ms. Sasmita, We apologize for the inconvenience caused to you. We would like to inform you that as per our system record your order has been delivered successfully dated 01-Oct-18. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Meenu Malhotra
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Comments

H. S. Sidhu

from Jalandhar, Punjab

I received my order[protected] Cluster no. 1038117, wave 193484just now. While I opened the order I found that the item was broken.
My AWB NO. was#[protected]

Ankita Devlikar

from Pune, Maharashtra

My product no is [protected]
I order product at 15 agust 2018
3 and 2 liter cooker combo and the free is non stick grill pan
But after delivery of product free gift not made and also cooker plat are not attach on cooker perfectly