[Resolved]  Homeshop18 — replacement product & refund courier chargs

Address:

Korba, Chhattisgarh

My complain is against order no.[protected] and suborder 84431633. I placed an order dated 5th August’14 for Jeans of size 38 and made the payment via Cash on Delivery . However after that I realize that I was using size 8 and I called your support service and tell them all issue he insure me that he has forward my request and I will give size 8 shoes. Later on when I receive the product and check it then I realize that I am comfortable with size 40 in place of size 38 and I called your support service and tell them all issue he told me no issue sir, u have return material in company and send me courier details via mail you will get correct size jeans within 7 to 10 working days. i am return the material via courier and all details noted to ur support service. After that I keep on calling your customer service that no one give me proper response. It’s being 15 days. I made almost 50 to 60 calls in 15 days and drop 2 mails but not getting any response And when I say to forward this call to someone senior whom I can believe they never forwarded call. We don’t have any option except to wait.every time ur customer support team says to me that u r wait for 7 to 10 working days. but at-last no one give me a proper response. every time Ur support team booked a new complaint No. but nobody solve this issue till date. i have also registered complaints in customer service centre.. My complaint Nos. are[protected],[protected],[protected],[protected],[protected],[protected] It’s really frustrating and I was feeling like foolish that how I make transaction with you. I am regular shopper of online however after this experience I don’t know I will make another transaction online or not. I buy product from Amazon, Myntra, Lenskart, Flipkart they are amazing on their customer service. They provide what they commit. But homeshop18 is worst among all I don’t know how this company running with this customer service and how many years they run. I can see this complain box on daily basis there are 7-8 customer complaint if this is the scenario you can understand how fast you are losing your customer. I am not writing this mail that someone takes action on it because I know you don’t care about this. But I will make you sure that I will spread this mail as much as your senior management as well online shopper will see it and never make any transaction with you. Regards Rahul Gupta [protected]