[Resolved]  Hometown, Future Group — Charging money for first time assembly, even though they promised assembly free for first year.

Address:

Junagadh, Gujarat

Sir i have purchased hometown furniture through paytm. i got it deliverd at mumbai. when i purchased furniture i confirmed from home town furniture group customer care about my desire to get it assembled in veraval, gujarat-362265 for which they readily agreed. furniture got delivered with a crack, i lodged complain with photograph to paytm with copy to hometown. for which hometown replied they will rectify it during assembly. and it was confirmed in their service rep that for one year unlimited assembly/disassembly is free. now when i asked to get it assembled in veraval, gujarat they are making nonsense excuses like of non assembly area and asking nearly 2000 for one visit of rep for assembly and nearly 10000 for repair when the item which is broken itself cost nearly 7000/- there is no response to my my numerous call to home town regards yougender singh [protected] [protected]@gmail.com purchase from home town (future retail ltd) invoice number 91537377 dtd 28 apr 15 91541472 dtd 29 apr 15 91572626 dtd 12 may 15