Honda 2 Wheelers India — faulty battery not replaced with false information

Hi team,

Today i had discussion with your jsp honda service chennai ambattur supervisor regarding the battery issue and he is trying to convince me that it would be happen for some of the customer and we will recharge the battery and handover scooter. I request him that battery is under warranty and need only replacement battery. He informed that we are using certified battery with exide and amaron. But the faulty battery was place in my scooter and it is not acceptable. He said i will be handling the complaint will close this issue mention that no issue with battery.

On 22nd my scooter was not starting up using automatic, choke, and kicker. I pushed almost 1 km near to local mechanic shop to check the issue. He identify that it was battery faults so i request him to do some thing to start the vehicle and he has charged the battery for less than 1 hr after that i drove my vehicle to jsp honda service they have given me false information and handover the scooter next day with out changing the battery.

I had a word with few mechanic regarding the battery and they informed that it should work minimum 2 years with out issue, ever you drove the vehicle for 14km (Or) 100 km. It is good for the battery.

I do not how you recruit this guy as supervisor.
He asked me the below question.
1. You might turn on the vehicle for long time or indicator might turn for long time.
2. Local mechanic might used non standard device to recharge the battery.
3. We do not have policy to replace the battery.
4. If any issue happen with vehicle we will not replace instead we will try to fix.

I informed to that supervisor that i am using this vehicle for past 8 month, when ever i reached home or office i used to lock my vehicle so i dont think so it will be on for long time.

I have attached the local mechanic who used the device for charging and it has happened less than 1 hr that why i can reach to the service center.

If he checked my battery before then it will show dead and device which is used to check will shown red. But he has charged the battery for whole day and he tested in front of me stating that it is working.

For example: you are spending more that 10000 rupees for new phone and it has 1 year warranty. One fine day it is not working so we used to check whether the battery is charging or not, then try with different adapter to check it is an issue with battery, phone or adapter.

If it seems to be battery issue, shop or manufacture will replace the battery not recharge and given to you.

I do not want to wait till warranty to expired for the faulty battery. If it is more than 1 year i am okay with charged battery but it is less that 8 months old.

Only request i need is to replace the battery and i am expecting some positive response.