Honda 2 Wheelers India — Honda shine bike repair not done properly

Dear Sir / Madam,

Ref 1: My name - VIJAY VENKATESH ITNAL - MOB NO - [protected] EMAILID - [protected]@gmail.com - location - Hubli - 580020 - karnatak

Ref 2 : My honda shine bike no - KA22EU0585

Ref 3: invoice date 14/08/2021 - invoice number - KA05BB[protected]

Sub: Complaint - My bike is not running above 60kms even after paid repair

wrt above, I had given my bike for repair as pick up was not there. After examining the showroom service staff said that clutch plate, clutch hub & pressure plates need to be replaced. I agreed and then asked them to go ahead with replacement.

I paid Rs.2248/- and took my bike. After riding for 2 kms I observed that bike pick up and bike was not running above 60kms speed even at broad roads - city main roads.

I immediately called the showroom service staff and told them that pick up and bike is not running at above 60kms speed even with top gear and full accelerator.

The Honda service staff asked me to ride bike for 2 to 3months and ride for 300kms as the clutch hub is new and needs to be aligned.

Now Bike has run above 200kms but its pick up and bike is not running above 60kms speed at top gear and full accelerator.

I am unhappy and not satisfied with Honda Bike as service is not done properly and I have paid Rs.2248/- for complete set up - Hub.

I request you to take up this matter seriously and advise your Hubli showroom staff to repair my bike with efficiency. I believe in Honda service points and give our bike for repair at honda showrooms only even though charges are more than local mechanics. I am middle class person and cannot afford to pay money once again to you for repairs.

THE ALIGNMENT AND REPAIR WORK IS NOT DONE PROPERLY WHEN MY BIKE WAS GIVEN. THE SERVICE STAFF HAS NOT EVEN TAKEN MY BIKE FOR TEST DRIVE AFTER REPAIR. THIS IS PURE NEGLIGENCE AND CARELESSNESS BY YOUR SHOWROOM STAFF.

The brand name of "HONDA" is getting spoiled unnecessarily as service staff repair work is not done properly.

I once again kindly request you repair my bike and dont charge anything again as I HAVE ALREADY PAID FOR THIS.

PLEASE ADVISE AND INSTRUCT YOUR HUBLI SHOWRROM STAFF. TO REPAIR MY BIKE WITHOUT CHARGING AGAIN AS ITS ALREADY PAID.

IF THIS IS NOT DONE, AS A UNHAPPY CUSTOMER I HAVE DECIDED TO SELL THIS BIKE AND TAKE ANY OTHER BAJAJ BIKE WHERE I CAN EXPECT BETTER SERVICE.

PLEASE DONT DISAPPOINT ME. I HAVE PAID FULL AMOUNT BUT ALIGNMENT, FIXING, REPAIR AND TEST DRIVE IS NOT DONE BY YOUR STAFF.

THANKS AND REGARDS

VIJAY VENKATESH ITNAL
BIKE OWNER
[protected]