[Resolved]  Honda India — Suboptimal Service and incompetent Improvisation

Address:

Bangalore, Karnataka

Hi, I own a Honda CRV generation-2, 2.4 AT that has been manufactured in the year 2006. The said vehicle is self-driven and has been serviced from the company authorised service stations from time to time. Moreover, I have been personally taking my vehicle to the authorised service stations even for minor running repairs necessitated due to normal wear and tear. The complete memorandum of service bills raised on me from time to time for the above said routine repairs along with yearly service records are enclosed herewith for you ready reference and perusal. Sometime in the month July, 2009, the rear braking mechanism of the car started to emanate a distinct rattling sound upon the application of breaks to decrease the speed and /or halt the car. Moreover, there was a sudden decrease in the reactive braking intensity as and when the braking mechanism emanated the noise as explained above. Immediately, after hearing noise from the brakes and feeling a sudden upsurging decrease in the reactive intensity and force of the breaking system, I took my car to the authorised service station / workshop functioning in the name and style of Courtesy Honda for rectification of the above said technical deficiency. The Engineer / Technician in charge of my vehicle thoroughly inspected my car stationed as well as in motion by taking it on a test drive in order to ascertain the exact cause of the aforesaid technical defect. Subsequently, after thoroughly inspecting and checking my vehicle, the technician / engineer in charge arrived at a Contd…2/- conclusion that the above said noise is coming from the rear brake discs due to rust and corrosion and the only way to rectify the above said defect is to grind the brake discs to ensure responsive and noiseless braking. Thereafter, the rear brake discs of my car were grinded and other ancillary components were replaced and serviced by the technicians / engineers of the above said service station / workshop, in respect of which a bill was raised on me for a total amount of Rs. 18, 662/- (Rupees Eighteen Thousand Six Hundred and Sixty two only). However, even after undergoing a comprehensive check and subsequent rectification, the rear brakes of my car continued to emanate the same distinct rattling sound and even the brake force continued to remain incessantly depleted. It is to be stated that despite of spending more than Eighteen Thousand Rupees to set the above said technical anomaly right, I have been patiently trying to get the defective brakes of my car rectified and have been taking and leaving my car with various company authorised service stations and workshops across the city from time to time. A detailed summary chart of my visits to various workshops, concisely indicating the amounts raised and billed upon me in order to rectify the defective breaking mechanism of my car is as under: Date Dealer Amount [protected] Courtesy Honda 18662 [protected] Courtesy Honda 14107 [protected] Ring Road Honda 5246 [protected] Lally Honda 5137 [protected] Lally Honda 14247 [protected] Lally Honda 7997 [protected] Whitefield Honda 34206 Total 99602 As the above chart would depict, a total consolidated expenditure of almost One Lakh Rupees has already been incurred by me to somehow get the above said technical anomaly rectified. However, despite of visiting and availing the services of four different workshops, Contd…3/- the break force distribution of my car continues to remain suboptimal and the distinct rattling sound continues to disturb and perplex the occupants of its cabin. It is further pertinent to mention that during my last personal visit to the workshop functioning in the name and style of Whitefield Honda, I was shocked and bewildered to hear an incompetent endorsement made by the Engineer / Technician in charge to the effect that : “If the repairs done and components changed during the instant visit don’t rectify the breaks we will be constrained to send for a vehicle of the same model in order to replace the components of your car’s breaking system with that of the identical car” In view of the brief and incisive facts stated herein above and also the helplessness and incompetency expressed by the Engineer / Technician, it is conclusive that Honda as a Company clearly lacks competence in terms of after sales service and has been harassing and raising frivolous bills on me merely on trial-and-error. Moreover, the comprehensive failure of your Company to rectify defective breaks and the noise being emanated therefrom is indicative of the fact that Honda, which enjoys an un-parallel reputation for manufacturing quality passenger cars, is least concerned about passenger safety, since the breaking mechanism of a car is the most crucial safety feature of any passenger vehicle. Therefore, I request you to kindly refund the payments made by me towards the repairs and service of the breaking mechanism of my car and rectify its break mechanism forthwith free of cost within 15 days of the date of receipt of this letter, failing which, I will be constrained to institute appropriate legal action against you and your Company without any further notice to you in this regard. Sd/- Sunit Saluja E-mail sunit.[protected]@gmail.com Functional Contact No.[protected] Encl: As stated above