Hotels.com Complaints & Reviews

I have two hotels.com reward nights in my account. Unfortunately it is almost impossible to redeem these reward nights. There is a filter on their website for " redeem free nights". In-spite o[censored]sing this filter, the options that feature cannot be redeemed. Call center is trained to deny anything with diplomacy but not solve the problem in any way. The refuse to share the name of their legal entity in India based on which a consumer complaint...

1. I visited london to participate for an exhibition at olympia exhibition centre for which he booked the rooms in access west kensington richmond court north end road london, w148sb, gb[protected] through hotels.com paying rs.89, 785.37 as it was very close to the exhibition area.
2. However the address given and location shown on the website while making the reservation was different from the place where i stayed. The actual...

We had booked 3 Palms Jaisal Villa for 1 night stay in Jaisalmer, Rajasthan through your website on 09.11.2015. We have paid Rs.7870.99/- for the above mentioned booking on Hotels.com Website through Debit Card. But when we reached to hotel, management of 3 Palms Jaisal Villa informed us that hotel was closed since 6 months. We have not received any other booking against this booking and also not stayed in 3 Palms Jaisal Villa. We are continuously...

I booked a room at Dolmaar Resort, BhujiaGhat, near Nainital from Hotels.com for Rs.4540.24 on 2nd October. We got a confirmation mail from Hotels.com with ID:[protected] I was half way down when I called Dolmaar Hotel to check for confirmation. That shroode lady asked me to check with Hotels.com and hurriedly cut the call saying, It was not their fault. We were on call with people from Hotels.com for 276kms midnight. No replacement was...