Hp Gas — Amount deducted but gas booking not made

Address:	Jp nagar 3rd phase, Bangalore
Website:	myhpgas.in/myhpgas/hpgas/bookrefill.aspx

I paid for cylinder refill on HP gas app via scan code. The amount got deducted however the payment status showed as pending saying that that they are awaiting confirmation for payment for about two hours. After that there was no response and now I’m being asked to make a fresh payment. I request to either make the booking or refund the amount to order a new one. Below are screenshots of payments made.