Submit a Complaint
Gas Stations
Hindustan Petroleum Corporation [HPCL]

[Resolved]  Hp Gas — amount deducted from my debit card but booking not made

Address:Mumbai City, Maharashtra, 400055
Website:myhpgas.in

Hi, i, hp gas customer, having customer number 616302, registered mobile number [protected], tried booking a gas cylinder yesterday on 15th may at 12 pm.

During this process rs. 618 amount was debited from my bank account but gas booking was not made. Myhpgas.in portal directed to esbi page where amount was deducted from my debit card after that i got message "cannot connect server" and gas booking failed.

It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.
Was this information helpful?
No (2)
Yes (3)
Jun 1, 2018
Complaint marked as Resolved 
resolved.
Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Complaint comments 
5 Comments

Related Hindustan Petroleum Corporation [HPCL] reviews

[Resolved]Hindustan Petroleum Corporation [HPCL] - Subsidy not send my account[Resolved]Hindustan Petroleum Corporation [HPCL] - Tyre air service not given[Resolved]Hindustan Petroleum Corporation [HPCL] - MS HSD SUPREME AUTOMOBILES, Petrol pump cheating[Resolved]Hindustan Petroleum Corporation [HPCL] - Prepaid LPG refill not delivered[Resolved]Hindustan Petroleum Corporation [HPCL] - HP LPG gas
View all 3736 Hindustan Petroleum Corporation [HPCL] Reviews

Comments

My customer is is 632781. and I paid my gas online by credit card on 3rd may 2018. but my vendor didn't received payment so I had to pay cash again. how can I refund my money from hpcl.
My credit card bank say the merchant hpcl has recieved money

Reply
jhalife's [Complaint's author] reply, Jun 1, 2018
contact your bank
Hi,

While trying process the refill order through MyHPgas app amount has been deducted but refill order not booked. Can you please verify and refund the amount else book the refill order.

Consumer Number - 609520.
I have attached the transaction details.

Reply
Dear Team,

While processing the refill order through MyHPgas app amount has been deducted but refill order not booked. Kindly refund the amount.

Consumer Number - 155622

Amount 759.50

I have attached the transaction details

Kindly refund the amount on priority

Reply
Hi,

While trying process the refill order through MyHPgas app amount has been deducted but refill order not booked. Can you please verify and refund the amount else book the refill order.

Consumer Number - 636539.
I have attached the transaction details.

Reply
Hi, i, hp gas customer, having
LPG ID : 2 [protected]
Consumer No : 701122
Consumer Name : RAJ MUNDRA
Status Inactive
what can i do to activate this i want to book my gas cylender
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hindustan Petroleum Corporation [HPCL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    3736
    Pending
    0
    Resolved
    1528
    View all 3736 Hindustan Petroleum Corporation [HPCL] reviews & complaints
    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
    View all Hindustan Petroleum Corporation [HPCL] contact information