HP India — Defective laptop received. Case number [protected]

I have purchased a HP PAVILION laptop from a Croma store Pusa road, New Delhi on 4th of OCT 2021, i, e 4 days back. The time I unboxed my laptop it was dead, as soon as I put it on the charger it was switched on. After some time the battery was charged to 99%, I waited some time to reach it to 100% but it wasn't moving further. It was stuck at 99%. I disconnected the charger thinking to recheck it again.
I used the laptop for 3-4 hours, but the battery did not drop to even 98%.

I switched off the laptop and the next day when I switched it on it was completely dead, with no battery. I was a SHOCK to me that the time when I shut it down it was showing me 99% battery, so how come the battery drained to 0. So this time also when I charged it, the battery was charged only till 99%. The battery of this laptop is stuck at 99%, neither it drops while using, nor it reaches to 100% while charging.
I called your customer service representative for help they said I should first visit to Croma and see what they have to say. I went to Croma and they said they will take the laptop and sent it to the service station for a troubleshoot, I denied the same as I have not paid Rs.70000 for a faulty laptop.
I called the HP again yesterday 7th oct at least 3 times and every time the call was disconnected by the technical reps, one of them was Kartik, he disconnected the call, while I was speaking to him, this was so much insulting and frustrating, I never expected that I have to go through this mental torture after paying a hefty amount to HP.
Today I spoke to 2 reps of HP, the first one was Mr. SUDEEP and his floor manager, that call lasted for about 1 hour and suddenly he disconnected the call in the middle of our conversation. I was left with no other option but to call HP again, and the technician Mr. Vinod said there are no notes or any case number created by Mr. Sudeep, this shows how unprofessional your representatives are, including their floor supervisors.

I have paid 70k for a faulty gadget, and when I raised my concern with HP, your reps told me they will do a trouble shooting, which could not diagnose or fix this issue.
IT IS AN INBUILT ISSUE, AS I GOT THE LAPTOP WITH THIS PROBLEM FROM DAY ONE.
I DEMAND FOR A REPLACEMENT. I PURCHASED IT JUST 4 DAYS BACK AND NOT EVEN ONE DAY IT WORKED PROPERLY. THE BATTERY IS STUCK, AS SOON AS IT DRAINS OUT THE LAPTOP SHUTS DOWN WITHOUT ANY WARNING, IT DID NOT EVEN GIVE YOU A CHANCE TO SAVE YOUR DATA.
I FEEL COMPLETELY CHEATED AND DECEIVED BY HP COMPANY. WHEN I HAVE PAID FOR A NEW LAPTOP, THEN WHY SHOULD I GO FOR ALL TYPES OF REPAIRS??
EVEN AMAZON AND FLIPKART TAKE LAPTOPS REPLACEMENTS WITH NO QUESTION ASKED AT LEAST FOR THE 1ST TIME. BUT THIS IS SO DIFFICULT TO DEAL WITH A COMPANY LIKE HP.
I AM GETTING HARASSED BY PAYING FOR A FAULTY MACHINE AND BEING FORCED TO KEEP IT.
NOBODY WILL LIKE TO KEEP A LAPTOP WHICH IS NOT WORKING PROPERLY FROM THE VERY 1ST DAY., BUT HP ACTUALLY HARASS THEIR CUSTOMERS BY SELLING FAULTY MACHINES AND THEN GIVING THEM A HARD TIME FOR A REPLACEMENT.
MY LAPTOP IS STILL UNDER 2 WEEKS REPLACEMENT PERIOD AND I COMPLETELY DENY TO KEEP THIS FAULTY LAPTOP, I HAVE PAID THE PRICE OF A NEW MACHINE NOT FOR THE DEFECTIVE MACHINE.

I AM REQUESTING YOU TO KINDLY REPLACE THIS MACHINE ASAP, AS I AM LOSING OUT ON MY BUSINESS.

I NEVER THOUGHT THAT I WILL FACE SUCH A HORRIBLE EXPERIENCE AFTER BUYING ONE OF YOUR BEST MACHINES.

WE BUY EXPENSIVE LAPTOP TO GET A HASSLE FREE EXPERIENCE, WE DO NOT WORRY ABOUT PAYING MORE THAN THE AVERAGE LAPTOPS SO THAT WE GET THE BEST MACHINE, BUT THIS IS SO SAD AND PAINFUL THAT I HAVE PAID 70K FOR A DEFECTIVE PIECE.

I REQUEST YOU TO REPLACE MY LAPTOP ASAP.
I BELONG TO A FAMILY OF LAWYERS AND DO NOT FORCE ME TAKE THIS ISSUE ON SOCIAL MEDIA AND CONSUMER COURT.

I HOPE MY REQUEST WILL BE TAKEN FORWARD.
LOOKING FOR A POSITIVE RESOLUTION.

LAPTOP DETAILS: HP PAVILION 15 - EG0103TX