HP India — insufficiency in service also changed my battery with damaged one

Address:Agra, Uttar Pradesh, 282006
Website:WWW.HP.COM

Sir i purchsed hp laptop serial no. Cnd4332rn6

With 3 years accedental warrenty extended warrenty

After laptop purchase it fall down from my hand and power off after 2 to 3 mints remains like that because o[censored]nder adp technical support from hp came told me mother hood is to b replaced and they changed after so many days but after some time again power issues arises again i called tech support the technitian came agian told me mother hood is not working is to b change

And changes mother hood second time after so many days but afer that problem persist technitian came again told me mother hood is not working but this time i told him again and again u poeple are changing mother hood that means other problem is there so he gone away

Another technitian send by service center i toldhim about port which is blink like than they call for change of port under a d p meanwhile technitian came to see laptop told me give laptop for service center but i didnot give but he asked me give battery alone he will check it out i told him that battery is fine laptop is working for 2to 3 mint if cable to b removed than he told me it will come adp give otherwise u will suffer than he took my battery after 5 days another technitian came to me and returnd a dammage battery which was making sound and strcker torned and black immediately the person i told him that my battery is changed this is not my battery strcker is adherd to other battery this gone to manager pawan kaushik told me that he told him that ur battery changed and u have to go to meet manager i asked i will go if i will free from my work he filld up adp form and again came to change port than i checked that key board is not working but he created false report that he fi shed the work they forcely close the case i asked pawan kaushik why u closed the case my laptop not corrcted than he talked me that pagal badtameej orat but i camplain to technical support and complain a bout pawan kaushik behavior they send tech he ca. E with new key board but not change as he filld some bios key than key board coreected mine after some day new issue arises window not activated i asked to microsoft they told me that product key needed to activate window he gave command but there was no product key filled i gone to service center than 8 man was fighting like conditions and hands off that ur computer is out of warrenty 8..9..2017 i adked but case is from more than one year if mother hood changed than give product key so laptop may raun if product is urs than who will provide product key but they didnot help me than nitin told me they are purchasing battry from amajon but after co versation telconferencing with pwan kaushik. reetesh gupta.. nitin pawan who did not do nothing and raised ct no. That ct no. May be differen if production time is diffrent in same type o[censored]nit

Sir these poeple continously harresing me since two year so also my work and my mental condition affected they should compansated with new unit so also more than 5 lack rupees compansatory amount

My phone no. [protected]

Company web site. www.hp.com

Sent from my samsung galaxy smartphone.
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Sir repeat callung again and again they are abusing in teleconferencing and not rectifying 3 or more person talking and enforcing about their wish... they didnot corrected laptop uptill expiry and making me trouble and lifting there hand and telling thAt eternity expire expire we will not letion u and change of buttery not giving my battery
This pateern of email

Dear Ms. Dolly

Greetings!

Thanks for your time & appreciate your valuable feedback during our tele conversation just while ago along with Mr. Baban Kumar & Ritesh Gupta

We have reviewed your case background with all necessary system information & found that the Battery installed in your HP Notebook are original one which got shipped originally with the Notebook. This also confirmed by the system data apart from CT Sticker available on the battery. This confirmed that there is no change/ swap with Battery in your HP Notebook.

I understand battery backup is not there, hence you need to buy a Battery which is a consumable item. We also checked HP Notebook is 3+ years old & therefore battery might have decayed their life cycle.

Please confirm your go ahead so that New Battery Quote would be provided accordingly.

For any further assistance, do let us know so that service would be extended on chargeable basis as unit is out of warranty.

Unit Serial # CND4332RN6

Model Description HP 15-r014TX Notebook

Warranty Start & End Date 9th Sept 2014 & 8th Sept 2017

Regards,

Alok Batish

+91-[protected]

CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India, which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.

From: Dolly Agarwal [mailto:[protected]@gmail.com]
Sent: Friday, September 22, 2017 7:22 AM
To: CSS_Service Head
Subject: Resolution

Solve my problem if not only there is. Rules

Sir when i handed the battery to the person my laptop was runing without addapter and wire but shutting off spontaneusly due to fault in port and mother hood servce center manager did not do any thing and repeatedly focussing on torned strckr now telling lie each manager

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