[Resolved] HP India — Laptop not in stock after doing payment, in stock before purchasing | |||||
**do not buy laptop from hpshopping.In website. They are liars** Placed the order id: 704195 on 7th april (Thursday). A customer care representative named poonam r (Extension # 25018) assisted me on call while placing the order, and when i asked about availability of the laptop, she said it will be delivered within 5 to 7 working days. I placed the order for hp pavilion 15-ab584tx and paid amouunt of 71990/- inr in an online transaction. Today 11-april (Monday) i called the customer care, and enquired about my order. They said the laptop is not in stock and it will take 4 to 5 weeks to deliver. I needed the laptop urgently and now i am hanged nowhere, i can't cancel the order, because hp will charge 5% cancellation charges. And i can't buy a new laptop because i don't have money. Even if that laptop is not in stock, still it's available for purchase in hpshopping.In as shown in screenshot. So guys, you better buy laptop from flipkart, amazon, snapdeal or any other e-commerce website but not from official website. Was this information helpful? | |||||
Apr 12, 2016 Complaint marked as Resolved Are you kidding? the complaint is not resolved. provide me the refund without 5% deduction because I can't wait for a month long for the mistake which you have done. I need the laptop asap, I can't wait for a month time. nobody has resolved the complaint. liars. HP India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Are you kidding? the complaint is not resolved. provide me the refund because I can't for a month long for the mistake which you have done. I need the laptop asap, I can't wait for a month time. nobody has resolved the complaint. liars.
Reply
Hi xda19,
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.
I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.
I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
Sir I have a gas connection I want to change this from me to my neighbours because iam leaving this city wat was the process
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