HP India — No Resolution Provided by HP Support Case ID: [protected] | 250 Collected Without Assistance

To whom it may concern,

I am writing to formally raise a complaint regarding my ongoing issue with HP Support. My Case ID is [protected].

On contacting HP through WhatsApp support, I was charged ₹250 for technical assistance. I was assured that this fee would help with my issue and support would be provided. However, after making the payment:

I did not receive any proper resolution.

HP support team failed to assist me effectively on both WhatsApp and calls.

I was also told about a discount on the display replacement, but the price in the quotation was the same as the public price (₹11, 097). There was no actual discount provided as claimed.

Despite repeated calls and emails, I have received no action, refund, or resolution.

I consider this a case o[censored]nfair trade practice and customer negligence. I am extremely dissatisfied with this poor handling of a paid support service.

I request the following immediately:

1. A full refund of ₹250 collected via WhatsApp support.

2. Clarification on the misleading price discount and a genuine discounted quotation if applicable.

3. An apology and action against such misleading practices by your representatives.

If this matter is not resolved within 7 working days, I will be forced to escalate this further through:

Consumer court (National Consumer Helpline)

Public forums like Twitter, LinkedIn, and Jago Grahak Jago

Technology news portals highlighting poor service experiences

I have all relevant proofs, including:

Screenshots of WhatsApp chat

Payment receipt of ₹250

Quotation email and public site comparison

Call logs with your team

Please treat this complaint as urgent and respond promptly.

Sincerely,
[ Full Name- Raja kumar]
[Email ID- [protected]@gmail.com]
[Phone Number-[protected]]
HP Case ID: [protected]
Device Details: [Laptop Model -hp pavilion gaming laptop or Serial No-5CD138B0DW]