HP India Complaints & Reviews

I purchased the HP laptop model victus[5CD2468ZVY] on 25 January 2023 from Croma . From the beginning, I encountered various issues that have significantly hindered my productivity and caused immense frustration. I would like to highlight the following problems:

[case id - [protected] ]

**Battery Drainage**: The battery life is significantly shorter than what was advertised. Even with minimal usage, the laptop's battery drains rapidly, forcing me to constantly search for power outlets and hindering its portability.

**Software Malfunctions**: The pre-installed software frequently crashes and displays error messages.

**display Malfunction**: the display is not working properly

these issues may be indicative of manufacturing defects

I am literally now frustrated with your product

In light of the aforementioned issues, I would like to request the following actions from HP:
Your technician has visited my
place two times.

Now I don't want any replacement for any part, I just want my laptop to be replaced . otherwise i have to take a strict action against your company

Hello
Am M SHAKTHI MAHESHWAR I have bought your hp 15s laptop in Big C, Tirupati near central park on February 2023.
From May 1st my laptop was not working properly there was a problem in my laptop.
I have visited hp care in tirupati, near bairagipatteda
But my problem was not solved again I'm getting the same trouble in my laptop it was not working

Due to this I have lost my job interview and my work from home opportunity
Please resolve my problem I give a new laptop for me, other wise I'll go for consumer court

I'm Venkatesh from Sivagangai, Tamilnadu. I purchased Hp laptop 3 years ago in Chennai. Actually I'm having a separate personal laptop for me. This one was purchased for my grandmother in Hometown. She is interested in learning new technologies. So I have given this laptop to grandma to communicate with me anytime. At that time of purchase I had paid around 4.5K for the Accidental care pack for that laptop. The problem is I did not follow up with her regarding this ADP care pack expiry status. After 3 years it expired in February, 2023. Now I need to renew that ADP care pack but while trying to renew it the customer support agent told me that the ADP care pack was already expired. I have tried many times and the same response only came.

I need higher official authority to escalate this issue because it was not intentionally missed. The problem is my grandma did not understand those details. I need to renew my ADP care pack for my laptop. Requesting you to clear this with some special approval to give permission. It would be great if my issue was solved.

Refer below for the product details :

Laptop Model : Hp Pavilion-15-cs3006tx
Product No : 8LX85PA#ACJ
SERIAL NO : 5CD952B3YC
Contact no : [protected]

Due to my laptop was working slow i have purchased a HP SSD 250gb from HP world (HP WORLD (GAJANAND GOYAL & Co.), At-Ground Floor, Shop Room No-3, Sambalpur town unit-5, Sambalpur, Odisha, GSTIN-21AACFG5199E1ZM, Contact No-[protected]) on 10th May 2023 and they said with service charge it cost 3700.00. I agreed and paid the amount for replaced new SSD to run the laptop as per my expectation. But their service engineer formatted the laptop and all laptop backup has been lost. But mainly the product which i had purchased that a pro version of Adobe Photoshop-7.0 & MS Office 2016 with cost also deleted from system. The technician did not aware me before formatting that all data will be lost so that i would keep product key backup. After replaced SSD he said i will install MS office free of cost tomorrow due to having late today, Then next day i called the technician but he did not arrive, then next day again i have called him and he arrived to install MS office but he could not installed the same and again said that i will come day after tomorrow. I have also told him that after disassembled the laptop the charging is very slow it taking 5-6hrs to get 100% charge, but he did not listen. Next day i have again called to technician but he was out side of station so unable to arrive, then today also i have requested him to come and install MS office & inspect the charging issue which persisting after disassembled the laptop but neither the technician nor the dealer responding for the same. Since the date of SSD replacement till now it crossed 5 days but i did not get my laptop complete repair even after given payment. I need MS office Pro version install & charging issue resolved will be done by the dealer in free of cost which problem arises by them only. Its my humble request to the consumer helpline authority please help to do the needful as soon as possible, why i will be harassed even after given payment and its not my job to making followup day by day to come and complete the repair.

Hi I'm shariba firdous from ranebennur Haveri dist 581115, Karnataka, i have purchased a new laptop from local mobile store. 4 month ago. But in this laptop have battery drain issue. Once I have replaced the laptop. Now second time also same battery drain issue. I have 2 time serviced the laptop in Hubli service centre. Contain same problem not solved. The service centre person not taking any seriousness I want replacement the new laptop or money back. The hubli service centre person no is [protected] praveen patil.

I have a HP pavilion Laptop 14-celxxx, product no. 5FW09PA#ACJ. I replaced my laptop battery on 12 Feb, 2023 from HP World, Durgapur. Then I came back office (Bangalore) and after 2 months the battery got damaged. So I went to HP centre, Bangalore and they said its a battery issue and they won't be able to replace it because there is no serial no in my invoice received from the Durgapur HP World. I called service centre in Durgapur and they informed me that due to some vendor issue only their centre will replace the battery within warranty period. Now I am in Bangalore and can't take leave and go to Durgapur just to replace the battery. I told them to extend my warranty as I will come to Durgapur in the month of September or October however they are not ready to extend my warranty. When I told them that this is not my mistake then they talked rudely on phone and put the phone by saying if you want to replace it you have to come to our store only or courier the battery in which they are not responsible for battery is misplaced or damaged. We are taking the company products as we can use the warranty anywhere in India, not just to the same store from where we purchased.

Dear HP Team,

GENTLE REMINDER-36.

This is another strategy to make money from Customers. First HP Sells a Laptop of Rs 80000/- to Customers like me and on that they start making money by replacing defective products like LCD Display Panel of Rs 35000/- and the Battery Cost of Rs 9000/- so the net cost to Customer of HP laptop has now become Rs 1.25 Lakhs to me which is not at all acceptable..

Please find a cost effective solution for resolving the Intermittent malfunctioning of the mouse which I am sure we can resolve by adopting better technique than by replacing the LCD Display panel completely where there is no guarantee from your end.

First of all the Service Engineer who visited my place was a fresher who was doing hit and trial. He didn't diagnose it properly and didn't share any RCA for the arrow/mouse issue. He told me that it might be due to this LCD display and told me that it would be replaced free of cost by HP..

Please take action against the Engineer Mr.Gaurav and blacklist the Service Provider M/s.Silicon Comnet Pvt for telling a lie to the Customer and on integrity issue.

Please assign this case to a reliable and genuine service provider.

The Laptop cost is 80000 and HP Service Provider is asking for 34k for LCD replacement and want to do a hit and trial at customers' cost for a minor issue without proper diagnosis. What is the guarantee that this issue will not come in my laptop after an investment of 34000/- for LCD Display.. How long will it last?

Don't cheat customers like this or else I'll have to do away with this HP product and will go for another Brand and it seems HP is tarnishing its brand image in India with faulty service and faulty products which Senior management of HP should take cognizance of the fact and take necessary action for the resolution of the issue.

Anticipate a positive and early response on this.

Regards
Saumya

Dear sir i visited today HP world in model town
jalandhar, he quoted me 83000 /- for laptop while paying the price he denied to give me laptop and demanded rs 85000. this type of attidtude is not acceptable from the reputed company showroom. Also the salesman insulted me in front of the 3 customers . this is shame ful act, no person is responded after this incident. i already talked with the hp area manager mr shivam even then no resolution is given to me. i loose my faith from hp company

Hi sir i buy printer in[protected] from moradabad india
my printer's color copy print is not done. Because if will thouch with finger color print and print copy will be erase by finger. And colour print is very dull.I complain may time but you didnot any responce

My laptop monitor stopped display. My laptop is covered under warranty period. Raised complaint about monitor problem. Case ID is [protected].

The tech support engineer from ORAREGA Technologies (OPC) Pvt. Ltd. visited and verified the issue. He raised a request to HP for replacement monitor which he brought after 10 days after the initial complaint.

The engineer changed the monitor first. He did verification...

I had Purchased Hp wireless Inktank Printer 416 printer from Croma, and requested for installation immediately, I waited and no body came, then again 3-3 times i raised a request still I did not hear from HP support. then finally after going through youtube I got my printer installed. Now that I am trying to use the black ink is not working. I have registered 3 - 4 complaints already but I have not received any help.. I am really sick and tired with HP support their equipment is also not user friendly nor you get any help.

I have purchased a HP printer 4 - 5 months back. HP LaserJet Tank MFP 2606sdw My complaint no. is [protected].

What is the status of my replacement printer. It is taking too long. I have registered. complaint on 31st March 2023 today is 20th April 2023. Its almost three weeks. Kindly escalate this on top priority . I have not receive any updates from HP from last few days.

I have got a high end laptop recently from HP ( HP ENVY 360 ) and i have not expected such instance would occur that will completely destroy the user experience with a multi core laptop like this since i only use this laptop for my basic educational purpose and suddenly my laptop is dead..not switching on neither charging nothinggg… and this has severely affected my learning experience so i need this laptop to be replaced with an immediate effect.

I have already raised a case against this for which case no is -[protected]. You may send your person to come and get this check however i would not be satisfied if this is getting just repaired because after paying a big amount i dont wish to keep spending more for repairing this often so kindly treat this as urgent and get me the replaced one.

SN#CND23813KR
ProdID 729Q7PA#ACJ

With my extreme frustration with the way your company has handled my laptop issue. I have faced this problem five times, and despite repeated attempts to resolve the issue, I have not received any satisfactory solution. It is clear to me that HP is not committed to providing quality products and customer service, and in instead focused on cheating with their customers.

I have requested a refund for my laptop, but your company has failed to provide me with any appropriate solution. This is an outrageous display of negligence and disregard for the needs of your customers. I am left with no other option but to take legal action against HP and its members in the consumer court. It is incredibly frustrating to deal with this issue, and I am disappointed that it has come to this.

Case ID 1 : [protected], Case ID 2 : [protected], Current Case ID 3 : [protected]

Purchased ef2033tu HP laptop on 23rd March, recieved on 27th March without zenvo pen charging cable.Raised complaint ( ticket no 414104 ), however nothing is done so far even After 10 days of chasing. The sales representative confirmed that website shows that cable should be included, but till date i Am only given assurance that this has been escalated to the concerned team and we are waiting for response.
HP personnel interacted with
Sales person - Abhishek Panwar
HP store person - Sankalp bhalla, Shashank and Vansh.
They all hav stopped responding to my emails and calls.
Order ID - [protected]

Hi sir, My name is shashikanta, I have purchased a spectre laptop from hp store after one month of purchase laptop getting heavy over heating i can't touch my laptop i have complained many times engineer came and observed the issue taken temperature but they can't find the solution why laptop getting heavy over heating. Now I want only replacement the unit at any how.

Hi sir, My name is shashikanta, I have purchased a spectre laptop from hp store after one month of purchase laptop getting heavy over heating i can't touch my laptop i have complained many times engineer came and observed the issue taken temperature but they can't find the solution why laptop getting heavy over heating. Now I want replacement the unit at any how.

I had recently brought a laptop from flipkart on 30 march 2023 .it given warranty of 1 years.after cheking online it only show 6 months how is that posssibe .the hp laptop company tricked us .now the screen was not working properly .what can i do
Phone no [protected]

I bought a new HP Laptop on 29 th November, 2022 from Amazon which covered a warranty of 1 year.
Just a few days back, I faced some problems and contacted the company for a service as I had the warranty. Although the technician visited, he refused to provide a service, claiming there were no evidence of me purchasing the product and so, there was no warranty.
I have emailed the company with the invoice and payslip from Amazon, they have not reverted back.
I facing serious issues with my laptop and I want it to be resolved as soon as possible.
Thereby I am attaching the Denial mail from HP, refusing to provide service as well as the invoice and payslip of me purchasing the product.

I have a Hp ink tank printer 316 which was in working condition and only the Black button was not working and I couldn't use it for photocopy. I registered case no. [protected] on 1st march 2023. After that the quotation of the amount rs, 767 was sent by Orarega ( Hp Service Branch )for a service charge and I paid it.

Orarega. sent a service engineer to my shop and he opened the printer which was in running condition except...