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Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] Complaints & Reviews

www.hyderabadwater.gov.in
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Updated: May 20, 2026
Complaints 922
Resolved
106
Unresolved
816
So far, so good. Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] will keep up the work and continue to help more customers with their concerns even better 🤝
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Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] reviews & complaints page 2

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A
ananthachary
from Nellore, Andhra Pradesh
Jan 4, 2015
Aug 31, 2023
This thread was updated on Aug 31, 2023
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NAME CHANGE IN THE WATER BILL_CAN-052122934_application dt:02-may-2013

Address: Hyderabad, Andhra Pradesh

Dear sir, i have submitted for bill name change application for CAN[protected], from existing B.Pandu to new name R.ANANTHA CHARY. i have submitted the all supported documents for proof as per water board requirement 0n 02-MAY-2013(Please find the attached front copy). they are said all are fine will update. But still they not updated, when i asked many times to the water board office(NARAYANAGUDA) for updation, they are asking...
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P
poshalu
from Mumbai, Maharashtra
Nov 5, 2014
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EXCESS BILL

Address: Hyderabad, Andhra Pradesh

In the year 2013 we have received excess bill from hmwssb of amount 5000x4 times for 4 months total 20, 000rs, We complained about this excess bill at prajavani meeting then they said to go headoffice which is located at Madhapur and we have complained there about this excess bill statement, then they agreed with us and they said they will deduct the amount which is excess in 1month but they haven't and put interest upon the excess amount...
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A
aleemuddin uddin
from Hyderabad, Telangana
Jul 5, 2014
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drainage complaint

respected sir as i am the resident of secunderabad nallagutta ramgopalpet baering H.NO 2-3-295/238/B as i have given a complaint regarding drainage problem on 01/17/2014 and till now the problem has been not taken seriously though i have visited twice the HMWSSB office which is near boards club and the staff is also not responding well so i request you to do the needful aleem [protected]...
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V
vvsprasad
from Hyderabad, Telangana
May 27, 2014
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Water bills not receiving & three times excess charging on actual billig

Address: Hyderabad, Andhra Pradesh

Dt.27.05.14 Dear Sir, This is P.Lakshmi Narayana CAN No.[protected], we are not receiving water bills since the bigining, but we are paying bills regularly by online & we found that the billing is three times excess coming as per ledger, eventhough we paid total bill. Kindly look in to the matter and solve excess billing problem to enable us to make payment for further. Thanks & Regards P.Lakshmi Narayana...
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P
prakashssssv
from Coimbatore, Tamil Nadu
Sep 4, 2011
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Irrelevant Sanction Order / Feasibility report for new water connection

Address: Rangareddy, Andhra Pradesh

File / Application no.[protected]
Sir
I am a practising advocate and r/o 29-1465/6, Kakatiya Nagar, Neredmet, Secunderabad-56, A.P. and residing in the same premises since 2005 onwards as a tenant. Our House owner Mr. KPR Vittal is working in US and staying there and occasionally visits us. During his recent visit on my persuasion he applied for new water connection vide File / Application no.[protected] dated 26/7/2011 and...
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B
bommepalli
from Hyderabad, Telangana
Aug 22, 2011
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Heavy fees for road cutting permission

Address: Hyderabad, Andhra Pradesh

Respected Sir/Madam,

I am resident of HNO:11-3-119,Mahmoodguda,Warasiguda,Secunderabad. Drainage for my house gets filled every 15 days and entire neighbourhood is getting impacted due to this. When gave a complaint to HWSSB they said the connection to the main from the house is not correct and it needs a change of connection. This requires a road cutting from my house to the main line which is about 3 meters (12 feet).br...
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V
vinodgoudc
from Mahbubnagar, Telangana
Mar 7, 2011
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polluted drinking water

Address: Hyderabad, Andhra Pradesh

[protected]@hyderabadwater.gov.in
FROM: 04-Mar-11
RESIDENTS OF BAKARAM
WESLEY CHURCH LANE
1-7-201 TO 1-7-258
BAKARAM.

TO:
THE CHEIF GENERAL MANAGER
HMWWSB DIV-
HYDERABAD.

FEF: 1-7-201 TO 1-7-258 BAKARAM MUSHEERABAD.

SUB: POLLUTED DRINKING WATER SUPPLY

DEAR SIR,br...
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subhayatra
from chennai, Tamil Nadu
Mar 19, 2025
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Address: No.1 & 2, 1st Floor, Ambattur Flats, Next to vasan eye care, Ambattur, Chennai - 600 053.

Sri Sairam Subhayatra is your one-stop shop for all your pilgrim needs in shirdi. Enjoy your tour with our exciting and exclusive Hyderabad to shirdi tour packages.
Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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    H
    Hasan Baba Nagar
    from Hyderabad, Telangana
    Apr 3, 2024
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    Address: Hasan Baba Nagar, Shivrampally, Rajendra Nagar, Ranga Reddy District, Telangana
    Website: HMWSSB

    Hasan Baba Nagar water Booster pipe have Leakage due to which no water supply at Hasan Baba Nagar Pahad. Higher authorities coming and taking just pictures since long time but no work is done. Line Manager doesn't take any action or GM even after all people visit Filter board, Mir Alam tank...This problem persist since 1 year and no action. They only keep trees bark and keep supply some day only.
    +1 videos
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      G
      g0k00l
      Feb 24, 2024
      Feb 24, 2024
      This thread was updated on Feb 24, 2024
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      CAN:[protected]
      The issue reported last year is still not resolved. Sandeep Kumar visited our site and agreed to change the connection without any charges as the issue started after drainage widening activity.
      I have also given a written complaint to GHMC as requested by Sandeep Kumar. No action has been taken yet. Please change the connection as soon as possible. We are paying for water charges every month and not getting the required pressure. Will pay this month bill only after the issue is resolved.
      Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
      Feb 24, 2024
      Updated by g0k00l       Not even able to raise a complaint from the last few days. When I click on Save after entering the OTP the browser just gives a message "Info" and nothing happens. The complaint is also not registered.
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        K
        [email protected]
        Jan 19, 2024
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        Sewer water is leaking on road near plot 120, road 3, vajra enclave, old alwal 500010.
        Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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          P
          PravinBom
          Oct 10, 2023
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          Address: Uppal - 500039, Hyderabad

          Manjeera Water outflow from the Main Road (infront of Nandini Medical shop, AMEENA COMPLEX, Metro pillar No. C903, Near Survey of India, Uppal) from One week onwards and no action initiated.
          Due to which the water is draining into the side-by street (Zahid Nagar, Road No. 1) causing inconvenience to the Pedestrians & Residents, and also causing breeding of flies, insects and mosquitoes.
          So, immediate action is required for the remedy by the Department for arresting the water leakage.
          Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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            R
            [email protected]
            Jul 17, 2023
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            Address: 8-3-228/671 (A), rahamathnagar , beside police outpost , yousufguda
            Website: [email protected]

            Hello sir i would like to bring to your notice that, in our locality Mr. Kiran Sagar H.no 8 - 3 - 228/ 671/ (
            A) Rahamathnagar, beside police outpost, yousufguda 500045 . Sir actually water plant is set up since 8 months which has no approval licence and registered, our borewells are getting dried, there is lot traffic disturbance on the road . That plant has no chemist to check the quality of water this might cause health issues to the people who ever are drinking water .
            Request you to take immediate action by closing that illegal water plant .
            Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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              R
              Raghavendrateja
              Jul 12, 2023
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              Address: B-449, , near red water tank ,opp rathadeep supermarket, second lane , vanasthalipuram -70

              Hello i was staying at vansthalipuram phase-2, opp rathnadeep super market, right side second lane dead end area we are facing the line sewage issue and our line was blocked and sewage water was over flow throught our buildings as i was very badllly effected by the my house was filling with over flowed water kindly do the need full as soon as possible
              Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                C
                Chaitanya Krishna Naidu
                Jul 3, 2023
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                Address: Plot no 16 and 17 B. SPR HOMES KURMALGUDA HYDERABAD

                When I was in the house how they can show meter status was locked in my bill for that they have charged me 485/- Rs
                Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                  A
                  [email protected]
                  Jun 29, 2023
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                  Address: Street 9, HMT Swarnapuri Colony, Miyapur, Hyderabad 500049

                  Illegal water plant operating in Street 9, HMT Swarnapuri Colony, Miyapur, Hyderabad 500049. Person running operation has threatened of bad consequences if anyone complains. Drilling at least 50000 liters of water everyday. Huge tankers driving recklessly in locality jeopardizing citizen safety.
                  Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                    T
                    Tripura1
                    from Hyderabad, Andhra Pradesh
                    Jun 26, 2023
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                    Address: 1-8-747/10/2, Old Nallakunta, Hyderabad - 500044

                    Hi,

                    Since 2 months water work is going on in front of my house but still it is incomplete. Due to which many families doesn't have water supply and people suffering a lot with out water.

                    Kindly, look in to the issue ASAP and help surrounded people in the locality.
                    Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                      R
                      RRPa
                      May 28, 2023
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                      In my area suffering a lot due to manhole drainage water blocking and overflowing on the road. its happening everyday in my area. Near bolarum railway track Sapthgiri enclave risala bazar (Download lane after crossing railway track while coming from kompally) are suffering from bad smile and trespassers, office & school going are struggling everyday.
                      Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                        B
                        [email protected]
                        May 25, 2023
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                        12-1-475/A, seetarambagh, inside dattatreya temple kaman near papalal feti house . from the one and half monthe the drainage is overflowing request is to kindly send your servants to resolve it we are getting an health issues and also we have small childs at home with the smell we are not able to eat proper food also .

                        Its a humble request send your servants as soon as possible .
                        Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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                          Karthikeswar Tadepalli
                          May 20, 2023
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                          Address: H.No:10-383/4,Vasanthapuri Colony, Malkajgiri

                          I got a bill of 9000 for just 5 months and as our meter is also not working complained 2 times to customer care and 4 times to chanikyapuri water office but not resolved.Kindly do favour.For ur reference I am giving my waterbill
                          Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] customer support has been notified about the posted complaint.
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