[Resolved]  Hypercity — Defective Piece Sale and short Circuit at First Use

Address:

Ahmedabad, Gujarat

Dear Sir, I had Purchased Ken star Iron from HyperCity Ahmadabad Branch on Sunday Evening (30-Mar-2014) and it get shot circuited at first use on Monday noon (31-Mar-2014).My Wife got injured with this incident and small fire goes at my home So, I contacted to HyperCity Support Service and Toll Free Number they advise me to go to Service Center (Even After First Use). So I went to Service Center and Yesterday that guy (From Service Center) inform me that this is a defective piece and might be already opened earlier. and he asked me to replace bottom part of Iron. So, I called to Ritesh Thakker given by Hyper City Store Manager and request him to replace this piece but he denied my request and say It not possible that piece is opened. So then I strictly told him that i am going to complaint for this and Surprisingly he has no issues with this. So, At this Point of time I paid for new Product from HyperCity store and it is into Service Center and I dont have that product now and don't know for how many days it will be same. Sir, I am Customer of Hyper City For 2 Years or So and never faced this Kind of trouble as my shopping may be regular Items which are use day today and I Purchased First Electronics Items From HyperCity Store and Resulted in this.I am very Disappointed with it that HyperCity sell this kind of Product too. I want to Replace my Product or my Money back which ever suits HyperCity. Please take my Complain as Priority basis and take action soon as possible