[Resolved] Hypercity — fruits quality

david ansil

from Mumbai, Maharashtra

Address:

400064

Had a worm in a strawberry and all of the strawberries were not fresh not a single one one why do i purchase suck expensive fruits to get a quality is this what i am supposed to give my kids n family fruits with worms i mean a regular fruit seller on the streets will never sell anything with worms so easy and its so obvious for hypercity to just sell any damn thing with a good price take the customers for granted. Tried calling you guys didnt answer no cust service amazing i can understand one fruit with worm but how come all of them look so stale and any kid can make out its a spoilt strawberry not meant to eat disgusting. I wanna take this further

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Feb 16, 2018

Complaint marked as Resolved

PLease refund

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

HyperCITY Customer Care's response Dear Customer,

We sincerely regret this incident. We make every effort to ensure that our customers get the freshest fruits and vegetables and this is certainly an aberration which we deeply regret. We shall put even stricter quality checks from now onwards to ensure such things don't get repeated.

Please feel free to get a refund or we would be happy to offer you fresh pineapples whenever you visit our store next. Please ask for CDS manager or Store Manager at the store and they shall handle the same

Once again apologies for this poor quality that you encountered.

Should you require any further assistance, you are welcome to contact our customer care at[protected] /[protected] any time between 10:00 am to 10:00 pm Monday to Sunday.

Regards,
HyperCITY Customer Care

Jan 30, 2018

Updated by david ansil Its so easy for you to give a refund or offer anything else but what if it would have hampered any of my family members health would be able to do anything on that?

Mar 18, 2018

Updated by david ansil I want a refund