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[Resolved]  Hypercity — hummus dip was already open and smells and tastes weird. (foul)

Address:Vadodara, Gujarat, 390002

I had bought 'all that dips' fresh hummus dip today and i found the protective layering open and the dip was leaking.
The consistency of the dip as when i had tasted it from the sample ones tasted different and to an extent, foul. Even the smell is not pleasing as is of other hummus products. It smells rotten. If i would have know i would not have bought this product. But now that i have i can't use it in any way. It is for 200 and i think i'll have to throw it now. Could i get a refund please?
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Apr 23, 2018
Complaint marked as Resolved 
HyperCITY customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2018
HyperCITY Customer Care's response Dear Customer

Thank you for writing in.

Firstly we would like to apologize for the inconvenience.

Please be rest assured that we shall look into your complaint and try to resolve the same at the earliest, as we always strive that the shopping experience of our esteemed customer is a happy one.

Your complaint and feedback shall give us the opportunity to remedy any issues that may exist and improve our service further.

In order for us to provide prompt response to your feedback and complaint, we would appreciate if you could provide us your contact number, address and billing details.

Once again, please accept our sincere apologies as we look forward to serve you better. If you require any further assistance, please do not hesitate to contact our customer care at[protected] any time between 9:00 am to 10:00 pm Monday to Sunday.

Thanking You!
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Dear Janhvi

Can you please provide further details about your purchase to us

[protected]@allthatdips.com

we would love to help you find out why this happened and how can we resolve it

allthatdips team
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