[Resolved] Hypercity — Ifb basa fillets

THEODORA PAUL

from Bengaluru, Karnataka

Address:	560076
Website:	Hypercity

We purchased IFB Basa fillets and the product STINKS and oozes water!!! This is highly unacceptable!!! The product was purchased on 1st March and when used today ( March 3rd ) we realised that the fish was bad! It was stinking so bad! Already their fish section is so bad as it is never fresh and this frozen product also absolutely disgusting!! The expiry date of the product was July 2017. We cannot accept such incidents as the product is expensive as well. We would like the money to be refunded to us.

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May 11, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2017

HyperCITY Customer Care's response Dear Customer,

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our store recently.

We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.

We also note your feedback on hygiene level, the freshness of frozen products as well as the service levels.

In order for us to escalate your feedback and complaint to the store concerned, we would appreciate if you could provide us your contact number and billing details.

Once again, please accept our sincere apologies and we look forward to serve you better.

Should you require any further assistance, you are welcome to contact our customer care at[protected] /[protected] anytime between 10:00 am to 10:00 pm Monday to Sunday.

Thankfully yours,
HyperCITY Customer Care