[Resolved]  Hypercity, Inorbit Mall, Hyderabad — Charging more than MRP

Address:

Hyderabad, Andhra Pradesh

I have done regular shopping today at Hypercity, Inorbit mall, Hyderabad. I feel that company is having some type of problem in their computer system - knowingly or unknowingly.

While putting the Pears soap in cart, I just observed its price for curiosity and it was Rs 32.
At the cash counter, when that item was scanned, it showed Rs 34. I immediately pointed that to counter guy and he said he will get corrected by Manager. Then Manager came and did correction with comment that MRP is showing Rs 32 so price is changed.
But I ponder about what happened. If i would not have noticed the price of the soap earlier, I would have been charged Rs 2 extra. Is that fair? I saw plenty of guys doing their billing and hardly anyone would have really observed the difference if there would have been any in their bill.
I asked Store Manager how can I ensure that all other items in my bill are priced correctly. He said its just for one item because of system mistake. I keep on asking and then he asked me like what do I want. I just told him to call and return Rs 2 to everyone who purchased this soap. Find list from System (based on membership or credit card payment details, find contact number).

After coming back to home, we decided to check each item if anything is priced more than MRP. We found that Moongdaal - product of hypercity itself is having MRP at Rs 96 but they charged me Rs 97. This is unfair!

We really need to think how many customers they have cheated like this so far.