[Resolved] Hypercity — Membership card activation issue

surajkamtekar90

from Bengaluru, Karnataka

Address:	560076
Website:	hypercityindia.com

Hi,
Myself suraj k.
I visited hypercity retail, at meenakshi mall, bannergatta road, bengaluru on 31st may 2017.
I shopped for inr 1941.71 and they asked me to take membership card worth inr 150 so that i can avail offers, points, discount etc.
So i purchased membership card and paid inr 150. They said this card will activated in an hour and you will get reward points whatever you have purchased on 31st may 2017 and also inr 150 off on next shopping.
I again visited hypercity at brrokfield, bengaluru for shopping but i surprised that my card was not activated and my mobile number was also not there in their database. So yesterday i again filled all information. So i want my all points should be added of 31st may 2017 and also of 25th june 2017 's shopping.

Details of shopping of 31st may2017-
Date[protected]
Time: 03:25
Cm no: 2409
Cashier:8016827- touqeer alam
Customer : [protected]
Store: 01015
Till: 16827
Cash memo:[protected]
Membership card number - [protected]

So kindly look into this.
Awaiting for positive feedback.

Regards,

Suraj k.

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Jul 30, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2017

HyperCITY Customer Care's response Dear Mr. Kamtekar,
Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Janakpuri Store recently.

We assure you that your Feedback and complaint will give the opportunity to remedy any problem that may exist and help to improve our service further.

Your complaint regarding “ MEMBERSHIP CARD ACTIVATION ISSUE ” has already been forwarded to the concern dept. Our customer service team will get in touch with you and update you further on this.

Once again, please accept our sincere apologies and we look forward to serve you better.

Should you require any further assistance, you are welcome to contact our customer care at[protected] /[protected] any time between 10:00 am to 10:00 pm Monday to Sunday.

Thanks & regards,
HyperCITY Customer Care