[Resolved] Hypercity — overpriced | |||
Nice try!!! This is the third time i am contacting you regarding overcharged bill at hypercity itpl branch, bangalore (Inorbit mall). I wanted to upload the images of bill and product but your good for nothing site won't take more than 2 mb pics (Again good strategy). This wednesday i visited hypercity itpl branch, bangalore to do some shopping that included a body wash from lux. It was clearly indicated it is at discounted rate at rs. 99 and not the original cost (Rs. 160). Even the product indicated rs. 99, but as usual, i was overcharged (Rs. 160). It happened during a week day, how much hypercity is making through wrong means is anybody's guess. As i mentioned above, this is the third time i am contacting you regarding overcharged bill at hypercity. I actually went to the same store for the fifth time for the same issue of overcharging. This just can't be a coincidence. It was deliberate. Every time the overcharged product falls on the middle of the bill, so that the customer will overlook the overcharge. Good try, but please instruct your customer service people to look into the background of the customers before overcharging. You can instruct your customer service people if the customer is looking like a literate person, do not overcharge, otherwise they can go ahead, as basic hypercity' s policy of overcharging to multiply their profits. Educated customers can take issue to social media (That's what i am going to do). It's not about refund, it's about fraud inflicted by hypercity upon customers to fleece them of their hard-earned money. Considering the number of stores hypercity is having, it is really churning out big profit. Probably even appraisal of employees is based on the number of employees they are fleecing. Thanks and keep it up. Shiva kumar. A. S Contact: [protected] Was this information helpful? | |||
Feb 22, 2018 Complaint marked as Resolved HyperCITY customer support has been notified about the posted complaint. Verified Support Jan 11, 2018 HyperCITY Customer Care's response Dear CustomerThank you for your email. Firstly we would like to apologize for the inconvenience and disappointment as mentioned by you in dealing with our Bangalore store recently. Please be rest assured that we shall look into your complaint and try to resolve the same at the earliest, as we always strive that the shopping experience of our esteemed customer is a happy one. Your complaint and feedback shall give us the opportunity to remedy any issues that may exist and improve our service further. In order for us to provide prompt response to your feedback and complaint, we would appreciate if you could provide us your contact number, address and billing details. Once again, please accept our sincere apologies as we look forward to serve you better. If you require any further assistance, please do not hesitate to contact our customer care at[protected] /[protected] any time between 10:00 am to 10:00 pm Monday to Sunday. Thanking You! | |||
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