[Resolved] Hypercity — Pathetic customer service staff

Sherna Petrelli

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

At the express check out counter, on 21st Feb., 2017, the service staff wanted me to keep the basket on the other side and since its now inconvenient to him, he wanted me to pass the items!
I told him to do it himself. To this he just smiled like a fool and I told him what kind of service are they providing?!
I have mentioned the date and counter, as he was the only person there, it should be easy to find out. I would like to know what action is taken against such lazy, pathetic, cheap and uneducated staff. This is a big brand, if such pathetic service is provided then such people should be fired, because this isn't a local station area. We have been coming here for so many years, if this is how your staff behaves then will tell others too and avoid this mall.

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May 11, 2017

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

HyperCITY Customer Care's response Dear Ms. Sherma Petrelli,

Thank you for your feedback alerting us to the problem you have been having with our store. We would like to apologize for the inconvenience and disappointment.

The problem you experienced is no more acceptable to us than it was to you.

In order for us to highlight your complaint to the concerned department, we would appreciate if you could provide us your contact number. Our customer service team will get in touch with you for further assistance on this.

Once again please accept our sincere apology for the inconvenience that this incident has caused you. It is apparent that we need to sensitize our staff more thoroughly.

Thanks & regards,
HyperCITY Customer Care