[Resolved]  Hypercity — product stored at store with no bar price code.customer suffers

Address:

Mumbai City, Maharashtra, 400088

I had purchased various items at hypercity - inorbit mall –vashi on 6-nov-2018. I had a very unpleasant experience at counter no.5, the staff at the billing counter accused me of tampering with a bar code from a packet of dog bones (4 medium size bones).
I mentioned to him, that i did not remove any bar code and the packet was in the same condition that i picked up from a tub in the animal products section. I told the staff that i wanted the dog bones and that he can get price code in order to continue with the billing. The staff finished my billing, he did not include the dog bones and completed billing. I told him i wanted the bones. So then he left the billing counter and went to the animal products section to check for pricing, he took quite a while to return and i patiently waiting at billing counter no. 5. After, some time he returned back and said he does not have the code, and i cannot take the product.
I asked for the manager, and i was diverted to customer service desk, at the desk the manager told me to wait and he will have to go to the store room, to get the code. He told me that i would have to wait only for 5 minutes. I waited patiently for over 15 minutes and, they were unable to get a code. I asked again for the main store operations manger, and he was busy to attend.in the interim, i filled a complain feedback form.
Already i waited very long and no staff was able to get the price code.
This has happened once before too at hypercity-inorbit mall and with dog articles.
The customer has to struggle with any dog item purchase.
I request you to look into this.
Firstly:
1. Falsely implicated: false accusation by staff that customer tamper with codes
2. Retreieving bar price code-failed attempts: more than 20 minute wait to retrieve product code from store after already waiting addition 5 min at billing counter to get price code.
3. Mismanagement of customer service manager, he was not able to provide a solution.
4. Time for resolving issues: more than 36 hours and no staff has contacted customer, after filling in complain form.
For your immediate attention and action.
Thank you
Cynthia d’souza (Hypercity discovery club[protected]
[protected]