Hyundai — Complaint for the low quality tyres provided in hyundai creta

Address:	Vadodara, Gujarat, 390020
Website:	Hyundai Moters India

I bought hyundai creta 1.6 sx+ reg no. Gj6 jq 9063 eng no : d4fbfm466298 vin no. Malc381ulfm046177 brought from down town motors vadodara on 29/12/2015.
Sir i am facing a severe problem with the performance of the tyres of hyundai creta, there has been two serious incidents firstly while i was driving on a highway a big metal piece which was totally blunt created a huge puncture on rear right hand side tyre and puncture shop advised to change the tyre as the tyre was very severely damaged and it was risk first i thought to complain but after that i let it go as one such error occurs in few circumstances. On 29/05/2016 while traveling on express highway along with my family suddenly car air conditioner compressor stopped working in running car. We approach downtown vadodara workshop and got free replacement of air compressor from company and also got car washed and tyre pressure checked at hyundai workshop. We took a delivery from down town hyundai workshop on 2/06/2016.
But on 4/06/2016 i was travelling on a national express highway along with my wife and 11 month old child suddenly rear left hand side tyre busted from side had survived from a major accident in the happening and thank god the traffic on that moment was less. Now i again contacted the down town motors they said to contact kumoho tyers. When we contacted kumoho dealer we got a reply on phone that tyres do not come under warranty and tyres are one thing that no company provides warranty. For their information all the company (Bridgestone, good year, apollo etc) each company provides warranty and such was the case why did not they tell me this while booking of the car. We buy hyundai because of the trust in the brand and now i feel completely betrayed as the tyre provided in creta has no dealer in vadodara and not even available in gujarat. We received report from kumoho dealer after one week of complain in that report problem cause mention as below
1. Cut from sharp object/ sudden cornering on the rough road – how can a sharp object cut from side of the tyre in national express highway in middle of the road. I agree with you in case of car crash on divider of off road accident occurs which is not applicable in our case because accident not occurs in our case. There is no quotation on rough road in middle of the national express highway. If you observe the attach picture then there is 2 big whole (Cuts) on tyre at some distance if it was cut from sharp object then one cut should be there.
2. Excessive deformation of the sidewall from improper air pressure
And overloading – for your kind information when incident occurs only 3 passenger was there in the car and regarding improper air pressure we took delivery of our car from hyundai down town vadodara service station on 2/06/2016 so how can improper air pressure occurs???

I am in a shock how can a reputed company like hyundai can buy such low quality tyres who has been held responsible if anything would have happened to me or my family members. I do not blame down town motors employee or as they are not properly trained to handle a customer and his issues it is the top brass who is to be blamed who have failed to train their employee. I want my tyres to be replaced as soon as possible. I am writing to you with great hope that you will solve my issue