[Resolved]  Hyundai — Deficiency in Service and Unfair Trade

Address:

Chennai, Tamil Nadu

Complaint against Hyundai Express I won't be able to bear with the worst service and the Unfixed Car no longer. Even I am not ready to get the Replacement. I want to give back the car [It Includes: Cancel the HDFC Car Loan] and I need you to compensate me with an amount of RS1, 59, 682.70/- for the extreme mental harassment and agony(Mental/Physical agony) caused to me due to the same. Before the District Consumer Disputes Redressal Forum at Chennai Complaint No. _________of 2014 N.THIRUCHITRAMBALAM PLOT 86, CHOLAI RESIDENCY, FLAT S1, 2/877, 3rd STREET, SRI PERUMAL NAGAR, PERUMBAKKAM, SHOLINGANAULLUR, CHENNAI-600100, TAMIL NADU. …Complainant Versus THE MANAGING DIRECTOR, ...Opposite Parties HYUNDAI MOTORS INDIA PVT. LTD., BAANI BUILDING, PLOT NO.5, COMMERCIAL CENTRE, JASOLA, NEW DELHI-110025 …Opposite Party No.1 & THE MANAGING DIRECTOR, BMK AUTOMOBILES PVT. LTD., NO.96-100, RAJIV GANDHI SALAI (OMR), SOZHINGANALLUR, CHENNAI-600119 ...Opposite Party No. 2 & THE MANAGER, M/S KUN AUTO CO. PVT. LTD, CUDDALORE MAIN ROAD, MOUROUNGAPAKAM, PONDICHERRY -6050046 …Opposite Party No.3 & THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., IRRUGATTUKOTTAI, NH. NO.4, SRIPERUMBUDUR TALUK, KANCHIPURAM -602117, TAMIL NADU. …Opposite Party No.4 Subject: Deficiency in Services and Unfair Trade Practice. I am writing to you to bring to your notice the extreme difficulty I have faced after availing your deficient services and the harassment which I have been subjected to without any rhyme or reason. The conduct of your Bank has left me disgusted for which the brand image stands dubious and contaminated. I purchased a Hyundai EON ERA PLUS on June 4th, 2014 for an amount of Rs. 3, 84, 879/ from BMK Automobiles Pvt Ltd - Sholinganallur.The car got delivered on June 6th, 2014. The registration number of the car is TN04 AM6305. There was a half clutch problems with the car from the first day of the delivery. Before 1st Service, I visited the Hyundai BMK Express Automobiles Pvt Ltd twice to rectify the Half Clutch Issue, But it was not rectified. As a result, I gave the car for the first service on June 23rd, 2014 and I received it back on June 26th, 2014. I sent a mail to [protected]@expresshyundai.com. In this mail, I clearly mentioned the following issue 1. Half Clutch 2. Slow Pick Up 3. No Mileage (not even meet the 13Km Per Ltr) 4. Gear Stick (yet to set it right) 5. Rear Seat Left Side Window Mirror Moves 6. No Suspension. However, to my utter annoyance the problem was still unresolved. During this 1st Service, Mud Guard is changed and 100chasis painting() /Engine painting() is done to avoid rust. Moreover, I was charged Rs.15, 555/-. I have insured the vehicle with Bharati Axa, I claimed the bill and I paid Rs. 6, 158 for 100chasis painting() /Engine painting(). On June 27th 2014, The car break down at Melur at 1.05PM.When I called BMK Express Automobile Pvt Ltd, They put me to different executives and didn’t get proper response.I waited 2hours 35 Minutes at Melur. Sukrith Motors(the Hyundai Madurai Dealer) took the vehicle(3.40PM) from Melur to their showroom and repaired the car. The bill raised by them for repair was Rs. 21, 146/-(Bill 1: RS9063/- & Bill 2: RS12, 083/-). I claimed this bill from the insurance company Bharati Axa and only received Rs. 4, 155/- from them and paid remaining amount from my pocket. When I received the car back, I realized that there are issues with it such as No speed pick up, seat dislocation, no proper break system. As a result, on August 5th, 2014, I had sent the car for repair the third time now to BMK Express AutomobilePvt Ltd, under the running repair category. Also, I sent an email to cre.[protected]@marjanmotors.com /[protected]@marjanmotors.com/ [protected]@expresshyundai.com regarding the defect in the car and the problem I had to experience due to the car .In this email, I highlight all the issues with the car such as seat dislocation, No break, Half Clutch, Mileage problem, No Speed Pick Up etc. To my dismay, I received the car back post repair from BMK Express Automobile Pvt Ltd on the same day (i.e. August 5th, 2014). I called BMK Express Automobile Pvt Ltd on 6th August, 2014 and expressed my dissatisfaction with the service. Hyundai BMK Express Automobiles Pvt Ltd Executive named Vishwa said ‘Seat Dislocation :  We set the screws & Bolds of seat right. To set the Brake System right, it would cost RS1000/-, So Nothing is done on this. I booked an appointment on 11th Aug 2014(Monday) to fix the Seat Dislocation issue’. The unprofessional approach of BMK Express Automobile Pvt Ltd is evident from the fact that the vehicle was not properly serviced. On August 8th, 2014, my car was hit by a car in Senji. This time the car was repaired by KUN Hyundai Pondicherry. The car was taken by KUN Hyundai to their showroom from Senji on August 9th, 2014.On August 13th, 2014, I spoke to KUN Hyundai and the executive named Illamurugan at the office asked me to send all the documents like Claim Form/RC/Insurance/Driving Licenseetc through courier. On 14th Aug 2014 (Thursday), I sent all the Documents(Claim Form/RC/Insurance/Driving License) to Kun Hyundai Pondicherry through Courier. The courier got delivered on August 18th, 2014. On August 18th, 2014, I was informed by the service center that the surveyor did the inspection and on August 22nd, 2014 the parts of the car will be received by the service center and then I will be informed about the delivery date of the car.  On August 20th(Wednesday), Kun Hyundai Pondicherry Executive named Illamurugan asked me to mail the Documents(Claim Form/RC/Insurance/Driving License).On August 21st (Thursday) 2014, I sent him the  Documents(RC/Insurance/Driving License) through Gmail. I didn’t get any call on August 22nd 2014(Friday).On August 22rd 2014 (Saturday), When I Called, Kun Hyundai-Pondicherry Executive named Illamurugan said ‘Before I leave the Office, I will Let you Know the Delivery Date’, But I didn’t get any call from him. On August 25th 2014 (Monday), I didn’t get any update from Kun Hyundai. On August 25th 2014 (Monday), At 1.32PM, I sent him(Executive named Illamurugan) a message saying ‘Confirm the Delivery Date’, But I didn’t get any reply. Later at 2.10PM, I called him (Executive named Illamurugan) and He(Executive named Illamurugan) said ‘Delivery Date will be before 15th Sep 2014’.I Asked him to message his manager Contact Number. I waited & didn’t get any message from him(Executive named Illamurugan), So I called him & Asked his manager Contact Number, But he(Executive named Illamurugan) said ‘I will talk to my manager and then will give you his Contact Number.One of his(Executive named Illamurugan) incharge named Gunasekar said ‘I am his incharge, We cann’t give you the manager Contact Number, Once Manager got back from the lunch, You will get a call before 4PM’. But, I got a call from Executive(Executive named Illamurugan) @ 4.48PM and gave the Manager Contact Number. Manager Name is Mr.Dhamodharan & His Contact Number is [protected]. I called the Manager Mr.Dhamodharan at 5.58PM On August 25th 2014 (Monday). Manager Mr.Dhamodharan said ‘We will start the work Once we got the Document and Surveyor inspection got over. It will take 10 Days to fix the issue. Till now Car parts is not dismandled and We got the necessary Parts. I can deliver it on September 8th 2014(Monday) or Before September 10th 2014(Wednesday)’. He gave his email address [protected]@gmail.com and [protected]@kunhyundai.com. As per Kun Hyundai Pondicherry Manager Mr.Damodharan word “We will start the work Once we got the Document and Surveyor inspection got over. It will take 10 Days to fix the issue”, The Car has to be delivered on September 1st 2014(Monday) {11th Business Day from the Date Document received --- Kun Hyundai Pondicherry received the Documents On August 18th, 2014 (Monday) and Inspection got over On August 18th, 2014(Monday)}, But they are ready to deliver the car only on September 8th 2014(Monday) or Before September 10th 2014(Wednesday). On August 25th 2014 (Monday), I sent a mail to [protected]@marjanmotors.com [protected]@marjanmotors.com [protected]@kunhyundai.com [protected]@gmail.com saying “Kun Hyundai Pondicherry has to deliver the vehicle September 1st 2014(Monday)”. After 2 ½ days(ie: On August 28th 2014 (Thursday), I got a reply gmservice to: THIRU THIRU cc: [protected]@marjanmotors.com, [protected]@gmail.com, [protected]@kunhyundai.com, [protected]@marjanmotors.com date: Thu, Aug 28, 2014 at 1:28 PM subject: RE: Complaint : Fix the Issue & Deliver it on date OR ELSE Take it back : Important mainly because of the words in the message Dear Mr.Thiru, Further to the mails below on the body repair through insurance at Kun Hyundai, Pondicherry and the query made regarding your vehicle with us, AGM Service  Kun Hyundai is appraised of the details and our Service Manager interacted with him to support you in getting the vehicle repaired at the earliest. Tentative delivery informed is on 6th Sep 2014 . Kindly do not have apprehension in this regard. For any further assistance, pls contact Mr.Damodharan, AGM Service Kun Hyundai. Regards. S.Sivakumar GM Service Marjan Motors. On September 3rd 2014, I got a mail from Kun Hyundai – Pondicherry From: Kavitha Rajavel [mailto:[protected]@gmail.com] Sent: 03 September 2014 17:01 To: [protected]@gmail.com Cc: Damu Dharan; sangeetha Subject: Your Hyundai EON TN04AM6305 Dear Mr. Thiruchitrambalam. This has the reference to your feedback expressed to HMIL, Delhi dt: 02.09.14 regarding your Hyundai EON bearing Regn No: TN04AM6305. At the outset, we regret the inconvenience caused to you in this regard. With regard to the reported concern, please recollect the telecon you had with our Assistant General Manager, Mr.S. Damodharan today who had updated that work is in under progress and would deliver the vehicle on 6th September 2014. We assure you that concern person would contact you to do the needful ASAP. Should you need any assistance, please contact our Asst. General Manager, Mr. Damodharan on[protected] or Service Advisor, Mr. Elamurugu on 96262 22718. Thanking you and assuring you of the best service at all the time. With regards Kavitha.R Customer Care Incharge, M/s. KUN Auto Co.Pvt.Ltd., Cuddalore Main Road, Murungapakam, Puducherry - 605004. Ph No:[protected]. On September 5th 2014(Friday), Kun Hyundai Pondicherry Mr.Damodharan said “Car will be delivered tomorrow by 3PM.We got to know a ‘Mild Noise issue’ when we had a test drive after work completion. It’s not the impact of senji car hit. But still you can use the car”. On September 6th 2014(Saturday), I didn’t get call from Kun Hyundai-Pondicherry. When I called Mr.Damodharan post lunch, He said “Still Car is with us. To fix the issue, Need to order the parts on September 8th 2014(Monday) and I will get the parts on September 9th 2014(Tuesday). Car will be delivered on September 10th 2014(Wednesday) by 4PM. On September 10th 2014(Wednesday), I didn’t get any call from Kun Hyundai Pondicherry. I called MR.Damodharan thrice. Executive named Kavitha answered the 3rd call. She said ‘This is a call divert. He(MR.Damodharan) is on drive and I will update the status in another five minutes.Then I got a call from Executive named illamurugan and He(illamurugan) Said ‘I have yet to receive the parts and MR Damodharan is on leave’. When I asked him to put me to MR.Damodharan Subordinate, Executive illa Murugan said ‘Kavitha is the subordinate(Next higher authority) and I will ask her to call you’, But I didn’t get any call. I chased your service center/ company several times. However, each time my request were ignored on one pretext or another and I was given false assurances from your service center/ company. On September 11th 2014(Thursday), I sent a mail to Kun Hyundai Pondicherry saying .. Hi, As per your Mail, I didnt get my car delivered on 6th Sep 2014(Saturday) and am told Forsure It will be delivered on 10th Sep 2014(Wednesday) by 4PM. On 10th Sep 2014, I didnt get any call from Kun Hyundai Pondicherry. I called MR Damodharan thrice. Executive named Kavitha answered the 3rd call This is a call divert. He is on drive and I will update the status in another five minutes. Then I got a call from Executive named illamurugan and Said I have yet to receive the parts and MR Damodharan is on leave. When I asked him to put me to MR.Damodharan Subordinate, Executive illa Murugan said Kavitha is the subordinate(Next higher authority) and I will ask her to call you, But I didnt get any call. Still I didnt get my car. I am quite disappointed with the worst service. I would like to take this Dealers anarchy and atrocity to the Hyundai Top Management. I need the Hyundai Top Management Email Address immediately. Thanks, Thiru | [protected] On September 11th 2014, I got a call from KUN Hyundai - Pondicherry- Subordinate named Kavitha. She said "We have received the parts, will complete the work by today and will deliver the car tomorrow early morning. Deliver Expense (Petrol/Acting Driver/Toll Booth Fare Expenses) will be charged. I will let you know the Bill Amount and Deliver Expense by 3PM”. On September 12th 2014 at 12.06PM, I got a call from Kun Hyundai Pondicherry Subordinate Kavitha. She Said "Car is ready for delivery. Total Expense is RS75651/-. Insurance Claim amount would be RS47525/- and Remaining Balance RS28, 090/- will be charged. Apart from this, Driver Charge + Toll Booth Charge has to be paid by you. I will check the driver charge and will give a call". But I didn’t get any call from her. Kun Hyundai Pondicherry brought the car to my house On September 12th 2014 at 10.05PM. Driver called Mr.Damodharan. Mr.Damodharan said ‘I will leave the car in Pallikaranai office. You can take it tomorrow morning after payment’. I said ‘you keep it in pallikaranai office tonight and Send it tomorrow morning 10AM to my house.I will make the payment(RS28, 090/-) in pallikaranai office’. He said(Mr.Damodharan), ‘I will send it tomorrow morning at 10AM’. Kun Hyundai Pondicherry took 33 days of time to fix and deliver the car. Finally running from pillar to post, I received the car at my house from Hyundai - Pallikaranai office On September 13th 2014(Saturday) at 10.35AM. Driver brought the 'Card Machine'. I paid RS28, 590/- (RS28, 090/- + Driver Charge RS500/-) Using my card. I also showed the original Documents (RC/Insurance/Driving License) to the Hyundai Pallikaranai Office Driver(Mr.Subramani). They could have brought the 'Card Machine' and Deliver it yesterday, When they visited me @ 10.05PM. I had a test drive. However, still the problems in the car are unrectified. The issues are 1. Seat Dislocation 2. Half Clutch 3. There is no Mutflop (Left Rear Side) 4. Deficiency in Power Steering 5. No Proper Break 6. Indicator Stick is not fixed(It gives a sound) I have yet to check the ‘Mileage Problem’ On September 15th 2014 (Monday) at 12.50PM, I sent a mail to [protected]@marjanmotors.com [protected]@marjanmotors.com [protected]@kunhyundai.com [protected]@gmail.com saying THIRU THIRU to: gmservice cc: [protected]@marjanmotors.com, [protected]@gmail.com, [protected]@kunhyundai.com, [protected]@marjanmotors.com, THIRU THIRU date: Mon, Sep 15, 2014 at 12:50 PM subject: Take back the Vehicle and Need a Compensation mailed-by: gmail.com : Important mainly because it was sent directly to you. Hi, Kun Hyundai  Pondicherry took 33 days of time to fix and deliver the car. Car is delivered to my house on 13th Sep 2014 at 10.35AM from Hyundai Pallikaranai office. Driver brought the 'Card Machine' .I paid RS28, 590/- (RS28, 090/- + Driver Charge RS500/-) Using my card. They could have brought the 'Card Machine' and Deliver it yesterday, When they visited me @ 10.05PM. I had a test drive. The issues are 1. Seat Dislocation 2. Half Clutch 3. There is no Mutflop (Left Rear Side) 4. Deficiency in Power Steering 5. No Proper Break 6. Indicator Stick is not fixed(It gives a sound) I have yet to check the Mileage Problem. Hyundai isn’t able to fix the issues Even after 33 days of time, Still I experience the above listed issues. I am quite annoyed with the worst service that I had with Hyundai Express. Take back the vehicle[It includes, Hyundai has to pay me Car Initial Amount + 4 EMI (Each EMI RS7, 083/-) + Petrol Expense and Cancel the HDFC Car Loan] and Apart from this, I need a Compensation of RS3, 80, 000/-. Thanks, Thiru | [protected] . I got a call from Kun Hyundai Pondicherry Mr.Damodharan On September 15th 2014 (Monday) at 1.09PM. He(Mr.Damodharan) said ‘I gone through the mail that you sent. I agree, On Mutflop issue, It’s a mistake from my(Kun Hyundai Pondicherry) end. Team should have informed you saying It(Mutflop) is missing, Would you want us to fix a new mut flop? Or Do you want to leave it ?. I will take necessary action against them. You give the car to Pallikaranai Hyundai Office to fix the listed issues’. I said ‘Every time, I give it for service(Issue), I didn’t get it fixed. This force me to give back the vehicle. If you would like to fix it, you take the car. I will mail the details to Hyundai Express’.  I got a call from Pallikaranai Hyundai Office Mr.Osborn(+91 [protected] On September 15th 2014 at 6.26PM. He(Mr.Osborn) Said ‘I need to send the Documents(RC/Insurance/ Driving License Photocopy) along with Invoice to Kun Hyundai Pondicherry. So I need the RC/Insurance/ Driving License documents Photocopy’. I told him(Mr.Osborn) that ‘Already I sent the Documents to Kun Hyundai Pondicherry. I also showed the original Documents (RC/Insurance/Driving License) to the Pallikaranai Office Hyundai Driver(Mr.Subramani), when I got the car. Mr.Damodharan asked me to get it fixed in Pallikaranai Hyundai office. Every time I give it for service, I keep getting the unfixed car. So Hyundai has to take back the vehicle. Convey the same to Mr.Damodharan’. I got a mail from Kun Hyundai Pondicherry On September 15th 2014 saying ... from: Kavitha Rajavel to: THIRU THIRU cc: Damu Dharan, [protected]@kunhyundai.com date: Mon, Sep 15, 2014 at 5:01 PM subject: Your Hyundai EON vehicle TN04AM6305 mailed-by: gmail.com signed-by: gmail.com : Important mainly because of the people in the conversation Dear Mr. Thiruchitrabalam. This has reference to your feedback expressed regarding your Hyundai EON bearing Regn No: TN04AM6305. At the outset, we regret the inconvenience caused to you. Please recollect the telecon you had with our Asst. General Manager, Mr. Damodharan who had given necessary explanation on the matter. It is our constant Endeavour to offer the best quality service to all our customers. We do take this as an opportunity to review and place our system in position so as to avoid such incidents in the future. With regard to the reported concern, we request you to spare the vehicle to our Pallikaranai Service Station any later date which is convenient to you for necessary action. We assure you that concern person would do the needful on receipt of the same. For further assistance, may please contact our Pallikaranai Service Manager, Mr. Ramesh on[protected] or Asst. General Manager, Mr. S. Damodharan on 98430 63170. Thanking you and assuring you of our best service. With regards Kavitha.R Customer Care Incharge, M/s. KUN Auto Co.Pvt.Ltd., Cuddalore Main Road, Murungapakam, Puducherry - 605004. Ph No:[protected]. I replied to the Kun Hyundai - Pondicherry Mail On September 15th 2014 saying ... from: THIRU THIRU to: Kavitha Rajavel cc: Damu Dharan, [protected]@kunhyundai.com date: Mon, Sep 15, 2014 at 7:13 PM subject: Re: Your Hyundai EON vehicle TN04AM6305 mailed-by: gmail.com Hi, I got a call from Kun Hyundai Pondicherry Mr.Damodharan at 1.09PM on 15th Sep 2014. He said I gone through the mail that you sent. I agree, On Mutflop issue, Its a mistake from my(Kun Hyundai Pondicherry) end. Team should have informed you saying  Its missing, Would you want us to fix a new mut flop? Or Do you want to leave it ?. I will take necessary action against them. You give the car to Pallikaranai Hyundai Office to fix the listed issues. I said Every time, I give it for service(Issue), I didnt get it fixed. This force me to give back the vehicle. If you would like to fix it, you take the car. I will mail the details to Hyundai Express.  I got a call from Pallikaranai Hyundai Office Mr.Osborn(+[protected] at 6.26PM on 15th Sep 2014. He asked me RC/Insurance/ Driving License Photocopy to send it to Kun Hyundai Pondicherry along with Invoice from his end. I told him(Mr.Osborn) that Already I sent the Documents to Kun Hyundai Pondicherry. I also showed the original Documents RC/Insurance/Driving License to the Pallikaranai Office Hyundai Driver(Mr.Subramani) when I got the car. Mr.Damodharan asked me to get it fixed in Pallikaranai office  Hyundai. I keep getting the unfixed car, Every time I give it for service. So Hyundai has to take back the vehicle. Convey the same to Mr.Damodharan. Thanks, Thiru | [protected] I won't be able to bear with the worst service and the Unfixed Car no longer. Even I am not ready to get the Replacement. I want to give back the car [It Includes: Cancel the HDFC Car Loan] and I need you to compensate me with an amount of RS152599.70/- for the extreme mental harassment and agony(Mental/Physical agony) caused to me due to the same. The split up is as follows SNO DESCRIPTION AMOUNT 1 Car Hyundai Initial Amount 50700 2 Car 4 Months EMI 28332 3 Car Petrol 30650.7 4 Compensation 50000 TOTAL 1, 59, 682.7 I state that either is a defect in the car or your authorized service centers are not servicing the car properly and just charging money.Such an act on the part of your company/ service center is detrimental to consumer interest and I criticize the same strongly. I would like to reinstate the fact that your actions have been extremely harassing, negligent and fraudulent in nature and thus it attracts liability of Section 2(1)(g) of the Consumer Protection Act, 1986 which defines “deficiency” as any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. Also, your actions attract liability under Section 2(1)(r) of Consumer Protection Act, 1986, "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice, including namely, falsely represents that the goods are of a particular standard, quality, grade, composition, style or model. As a consequence of your deficient service and the repeated incompetency displayed by your employees, I have suffered undue hardship and mental frustration. I would like to emphasize that: You have been grossly negligent and unprofessional in your approach. I have undergone a lot of extreme stress and mental/Physical agony because of your deficient service. Additionally, I would request you to compensate me with an amount of Rs. 50, 000/- for the extreme mental harassment and agony caused to me due to the same. Hyundai fail to act on the 18th September 2014 dated letter. In view of above stated facts and circumstances it is respectfully prayed that this Hon’ble Court may kindly be pleased to:- i) direct the Opposite Parties to apologize for all the inconvenience caused to the Complainant; ii) direct the Opposite Parties to compensate the amount which the Complainant has paid towards the initial car amount as Rs.50700/-, as 4 months of EMI as Rs.28, 332/- and petrol charges as Rs.30650//- that is Rs.1, 09, 682/-; iii) direct the Opposite Parties to pay a sum of Rs.50, 000/- towards the mental agony suffered by the Complainant; and iv) direct the Opposite Parties to pay a sum of Rs. 1, 000/- towards cost of this petition; v) orpass any such orders and reliefs deemed fit and proper by this Hon’ble Forum in view of the facts and circumstances of this case. for which act of kindness, the Complainant shall, as is duty bound, ever pray. Place:Chennai Complainant Dated:14th Oct 2014 N.Thiruchitrambalam VE R I F I C A T I O N I, Mr.N.Thiruchitrambalam, do hereby on solemn affirmation state and verify that the contents of the complaint are true and correct to the best of my knowledge and nothing has been concealed there from and the contents of para are in the nature of legal submissions which I believe to be true. Place :Chennai Complainant Dated:14th Oct 2014 N.Thiruchitrambalam AFFIDAVIT IN SUPPORT OF THE COMPLAINT Before the District Consumer Disputes Redressal Forum at Chennai Complaint No. _________of 2014 N.THIRUCHITRAMBALAM, PLOT 86, CHOLAI RESIDENCY, FLAT S1, 2/877, 3RD STREET, SRI PERUMAL NAGAR, PERUMBAKKAM, SHOLINGANAULLUR, CHENNAI-600100, TAMIL NADU …Complainant Versus THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., BAANI BUILDING, PLOT NO.5, COMMERCIAL CENTRE, JASOLA, NEW DELHI-110025 …Opposite Party No.1 & THE MANAGING DIRECTOR, BMK AUTOMOBILES PVT. LTD., NO.96-100, RAJIV GANDHI, SALAI (OMR), SOZHINGANALLUR, CHENNAI-600119 ...Opposite Party No. 2 & THE MANAGER, M/S KUN AUTO CO. PVT. LTD, CUDDALORE MAIN ROAD, MOUROUNGAPAKAM, PONDICHERRY -6050046 …Opposite Party No.3 & THE MANAGING DIRECTOR, HYUNDAI MOTORS INDIA PVT. LTD., IRRUGATTUKOTTAI, NH. NO.4, SRIPERUMBUDUR TALUK, KANCHIPURAM, TAMIL NADU-602117 …Opposite Party No.4 ...Opposite Parties A F F I D A V I T I, Mr.N.Thiruchitrambalam, major of age 32, son of T.Natarajan Indian National, occupation Work as Senior Software Engineer - resident of Plot 86, Cholai Residency, Flat S1, 2/877, 3rd Street, Sri Perumal Nagar, Perumbakkam, Sholinganaullur, Chennai-600100, Tamil Nadu. I do hereby solemnly affirm and declare as under:- 1. I say that I am the Complainant in the above case, thoroughly conversant with the facts and circumstances of the present case and competent to swear this affidavit. 2. I say that the facts contained in my accompanying complaint, the contents of which have not been repeated herein for the sake of brevity may be read as an integral part of this affidavit and are true and correct to my knowledge. 3. I verify that the contents of above para 1 and 2 of this affidavit are true to the best of my knowledge. I do hereby Solemnly affirm and declare as above On 14th of October, 2014.