Hyundai India — Irresponsible and unprofessional behavior of dealership people

Address:	854301
Website:	www.hyundai.co.in

I have never thought that my car buying experience will be so tortorous and painful.

Sequence of incidents-

On 22nd or 23rd march 2017 in asma hyundai purnea, bihar i booked an elite i20 sportz ongoing model by paying ₹40000. I told them that I want my vehicle registration from my home district i.e Araria, bihar and they agreed readilly. I was confused between color(they have given me 2 choices white or stardust). I told them that i will tell the exact color in the evening after talking with the family members. In night the sales person Mr Shanu called me regarding confirmation of color, i told him to book stardust color for me.
Next day evening he called me again and told me that the same color was sold to some other customer and that color car was the last piece available. Now after few conversations Mr Shanu and Mr Ranjit told me that if i deposit full on road or make demand draft by 31st march 2017 then my car will arrive within 10-12 days otherwise i have to wait more.
Anyhow I made a demand draft of full on road price on 31st march 2017.
Meanwhile hyundai made few changes in all the variants of elite i20 and slashed the prices by around 30-35 thousands.
Now after around 14-15 days, When I enquired about my car, showroom sales manager Mr. Praveen told me that the company sent new variants of the car. I was disappointed because many features have been reduced from my selected variant i.e sportz. So i went on an upgrade and told him that i will buy Asta variant. They asked me for a more time period of 10-12 days for which I agreed.
Now on the day of delivery of car i.e 04th May 2017, they have made a bill 35 thousands more than the actual on road price. When we caught this and told the sales person Mr Shanu that why are you are charging 35 thousands extra. Then he started showing us the price list (which was of old elite i20 asta) and said that i have told to made this bill by some senior staff. When I showed him ex-showrum price on hyundai india website, then he started arguing that website is not updated. Then We refused to take the delivery of car. After an hour of arguement came the owner of the showrum and settled all the disputes and gave instructions to make the correct bill. They also took my signature on the vehicle registration form along with the photographs and other necessary documents. Finally we took delivery of the car..
They told me that they will get my car registered within a week. After a week I called Mr Praveen and he said me that it will take some more time.. Then approx 20 days passed after my car purchase, I called again Mr Shanu and Mr Praveen, then again i got the same answer that sir we will get that done by 29th may 2017.
Now today is 30th may, I have called all of them several times (Mr Shanu, Mr praveen and Mr Ranjit) and no one is even bothered to attend or return back to my call.

My vehicle is kept in idle mode in the garage in want of registration and i am not in position to use the vehicle. And despite of having my own vehicle I am forced to hire the car for my professional use which is costing me about ₹ 1500 per day since 8th May 2017. I shall not be responsible for any penalty which may be charged by RTO for delay in this respect.

Seriously this was not expected from the dealership of a reputed company like hyundai. Its a shame that they dont know how to behave, communicate and deal with costumers professonally. If my problem is not resolved as early as possible, I will surely go for legal action against the ASMA HYUNDAI dealership purnea, bihar and also hyundai india limited.

Dr Akash Abhinav
[protected]@gmail.com

Car VIN NO- MALBM51BLHM386089
Dealership name- Asma Hyundai
NH- 31, Jail chowk, purnea- 854301
Bihar