Hyundai Motor India — Car not returned on time post service

Address:

Kota, Rajasthan

With utmost frustration and dissatisfaction I’m hereby writing you that after giving complaints to all company owners and dealers I’ve still not got my Hyundai Verna car back. This was supposed to be returned back on 21/06/2014 but till today my family is just chasing police official who are good for nothing rather just delaying case. Problem details :- My brother was driving this car for in near locality where one truck bashed from back and car got smashed. Later on all police formalities with FIR and other things reporting were done. Same day accidental car was taken to similar police station via crane service for night. Next day was again pulled from police station to Hyundai service centre for restructuring and other service work along with insurance claim. Company official gave us job card for repairing/denting/painting and getting car in shape with due date of 21/06/2014 but till 19th July me and family keep on following to see our service repaired car which was nowhere in service centre also none of centre manager / dealer owner were agreeing to give my car back as they said “we do not have any idea where is your car” For this my brother Rahul Pareta reported FIR as well stating company is not giving my car back which I gave for service but yet no improvement. Through some of my relatives I came to know about your mode of detecting things and sorting consumer complaints so I’m finally sharing it here as well. Imagine customer gave car for service and dealer denied to return back that too with company service centre. Being into private organisation it’s tough to make to-for every time to my native place for following up with company officials and nor even my family is in condition to do same. Lastly I’m just trying to lodge complaint in Consumer court for such mental trauma and harassment compensation which my family and me are facing along with My Hyundai Verna car replacement. Details of My Car are mentioned below along with email sent to company official where no action has been taken till yet. Hyundai Service centre dealer :- KAMAL AUTO HYUNDAI KOTA (82-A Road No. 4, I.P.I.A., KOTA-324005 RAJASTHAN) Registration Number :- RJ20CC2524 Date of Purchase :- 26/03/2012 VIN :- MALCU41ULCM057384 Engine Number :- D4FBCU082306 Model :- RB**A New VERNA Colour :- PGU C WHITE