[Resolved]  Hyundai Motor India — car submerged in flood in company yard & dismantled it without any intimation

Address:

Thiruvananthapuram, Kerala

We took our EON on 09.01.14 from hyundai Dealer M/s POPULAR HYUNDAI, karamana TRIVANDRUM, KERALA (Chassis no MALA 351 ALDM 234400, engine no G3HADM 206543 and registration No:(KL-01-BN-8811). On 20th August we have given our car for a BP work with your said Dealer. Due to rain on 23rd august, the Yard where our car had kept, got flood( around 1200hrs) and our car was submerged for about 2 days. As I am staying near the Hyundai yard, I was able to inform Dealer Service Advisor(Shambu [protected]) before water level increases, But he had not taken any steps to prevent any untoward situation, more over He ensured the car is safe. More over dealer had completely dismantled my car for cleaning, without informing me. We have not given any stand-by car, for our daily use as my wife is in her family-way and need to take her to hospital in case of any emergency. Also, due to Doctor’s advice she is commuting to her office in our car. Since 20th of August, I am engaging a Taxi for her travelling purpose. This is to inform you that we will not be taking back this flood damaged vehicle as it was under the possession of the Dealer and hence either the Manufacturer or the Dealer need to replace it with a brand new one failing which we shall approach the Hon'ble Court for seeking justice. Photos & repair order attached with this mail. Expecting an IMMEDIATE ACTION from your end for urgently releasing a Stand-bye car and replacement for this damaged car. Nubi.M [protected] ([protected]@gmail.com)