Hyundai Motor India — cheating and misbehave by the staff and md of roshan motors jaipur pvt ltd , you authorised dealer.

Address:

Jaipur, Rajasthan

Dear sir, I am a retired Additional Commissioner Transport Department Government of Rajasthanand residing at Jaipur Rajasthan. There were so many discount offers in new car sale, I make contact with Mr Vikram Laiker Owner of Roshan Motors Jaipur Pvt Ltd (dealer of Hyndai cars in jaipur). As per his direction Mr Prasant MD Roshan Motors contacted me and ask me to visit the show room . I with my family visited showroom and selected creta 2018 S 1.4 diesel version . After detailed discussion they offer me a discount that may be arround 11000/- to 15000/- but due sanction from Mr Laiker. I booked the car and handed over a chaque amounting Rs 11000/- to the sale executive Mr Gourav Sharma with the require documents. After the sanction of loan amount 1100000/- from State Bank of India, Mr Gourav Sharma called me for delivery of new creta car on 28/12/2018. I myself and my family visited the showroom at 4.30PM, according to their time and paid Rs 195000/- in cash. for rest amount Rs 71621/- they demanded chaque. I handed over the cheque of Rs 71621/- . In this way this was full and final payment for the said car.keeping the offer amount pending, as MR Laiker could not be availabe on phone as stated by MR Prasant MD. After a wait of 3 hours, Mr Gourav Sharma asked me to deposit Rs 80000/- in cash as a token money against the cheque . This was very much socking for me and my family and we feel very much insulting, since I have paid hole price of car.
due to this misbehavior I left the showroom without taking delivery of car. AT 9.30pm Mr Gourav came with new creta 2018 to my residence and parked the car in my house. Due the darkness and such dealing I could not check the car at the time. In morning when check the car and found that there were scraches on the front bumper and side of car. I take photos of that and send with complaint to Mr Laiker atonce, but sorry say till now he has not explain why he has delivered the damaged car to me. Therefore request you to exchange my car with a undamaged new car without delay and take suitable action against the dealer so that the reputation of your company does not be questioned.
the details of the car are as under :-----
ches. no MALC 281RLJM510740
Eng. no D4FCJM717456
cc 1399 diesel Make December 2018
your sincerely
Bhanwarlal Meena
Retd Additional Commissioner Transport
556 Hanuman Nagar Extention
vaisalinagar Jaipur 302021