Hyundai Motor India — Cheating with customer in Advaith Hyundai,JP nagar

Address:

Bangalore, Karnataka

Dear Sir/ Madam; As the appended mail refers - It gives me immense please to be a proud owner of Hyundai I20 Car; which is a brand and its known for its quality. But at the same time I felt very bad that after raising a written complaint I didn’t get any revert (Mail) from the concerned authorities which is basic mail ethicists. This shows the company is least bothered to address the after sales service. ISN’T IT ?? If today I will say I am interested to buy one more Hyundai Verna for my wife there will be 10 different promotional mail/ call will come to me to push your sales. My sincere suggestion to all the management team if you want to increase the sales; increase your after sales services with value addition which gives me “feel good factor”; based on our word of mouth your product became a brand similarly our “feel bad factor” make your brand just a product over a period of time – it’s a basic management principle. At the outset I am keen to know: · I was given to understand that my so called ECM is not working so the AC is not functioning. But I felt to understand that how come such an expensive device will go for a toss as the car has just run 5k km. If so which means Hyundai is not assembling quality products in the car. Waiting for your revert on mail………. Best Regards, Dipankar Das From: [protected]@live.in To: h.w.[protected]@hmil.net; arvind.[protected]@hmil.net; h.[protected]@hmil.net; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com Subject: Cheating with customer in Advaith Hyundai, JP nagar Date: Thu, 7 May 2015 16:58:39 +0000 Dear Sir, I am one of your customer having a I 20 vehicle from your company. Car reg. No: KA 51 MC 2633 1 I had given my car for repairing of AC three times but same not done. 2 On first instant they did not find the mistake or repair the AC for that reason the AC started having problems and finally the service manager said to replace the ECM which cost Rs 40000/- (which is very high for me). The cost would have been minimized if the problem could have shorted out in first instance. 3 My vehicle had covered the mileage only for 5271 in last 3 years. How the ECM got damaged so soon with this much less mileage? What is the quality of the machine of Hyundai? Why should I pay for the negligence and carelessness of your auth service station? Please resolve my concern, else I will take up issue in social media site and will raise the case in consumer court. For lack of service, I am not at all ready to pay, and wanted the replacement with free of cost (as the mistake is at your end). Hope my concern will be address soon with proper resolution. Gist of the case :- Having a problem with AC -- AC is not working A) I had given my car for repairing on 28/02/2015 stating that the vehicle was not getting started and AC was not working. The case was attended by Ms M.Prema. She had done the battery replacement as vehicle was not getting started. I was asked about the AC which was not working and cooling was happening. She told she checked and no problem found. She did not ask to me keep the vehicle for some more days for checking of AC. She did the delivery of my vehicle. But the problem was remain same. B) Again I had given my car on 19/03/2015 for repairing. Mr Shivkumar was attending my case. I asked specifically to repair my AC only. He denied to do the repair due to some car mela and asked to get the vehicle some other time. He only did basic check up and delivered. But the problem was remain same. C) This is the third time, I gave my vehicle on 28/04/2015 to check the AC problem and repair the same. this time Ms M.Prema was again attending my case. The vehicle was kept in service station till today (10day). There was no proper response from anybody. Every time I have to call to check the status. I had visited to the service station before 2days to check my car status. Than I came to know from Prema that ECM is having problem which could not be repair and same has to be replace with new one which cost approx Rs 40, 000/-. I met Mr Prakash, who actually trying to understand the issues and trying to find the problem and suggested to recheck again. But very state of affair, there was one more staff with Mr. Prakash started shouting on me on my query and very rude to me infront of Mr. Prakash. After 2 days, Prema informed me that ECM can not be repaired and need to replace. I took my vehicle today without repair. Thanks Dipankar Mob: [protected] © 2015 Microsoft Terms Privacy & cookies Developers English (United States)