Hyundai Motor India — complaint against dpg hyundai, patiala (punjab) for charging excess amount at the time of delivery.

Address:

147001

I booked a hyd creta 1.4e+ crdi bsiv dpg hyundai, patiala (Punjab). I made advance payment of rs. 25, 000/- as booking amount. After that i made payment of rs. 10, 51, 696/- as rtgs which excludes insurance amount. At time of delivery my insurance amount due was rs. 20, 895/- after my 50% ncb but they charged me rs. 23, 181/- excess amount of rs. 2, 286/-. When i visited and talked to the sales manager personally on this issue but rather listening to me, the sales manager keep on telling me that the amount taken from me of rs. 23, 181/- is correct. After that when i told them to introduce me with g. M. They did not allow me to meet g. M. One of the sales executive also told me that if they take the amount accordingly then where is profit of dpg. Sales executive also told me that they are right on their side and i am right on my side.
I also want to know that is there any policy that dealer himself will provide insurance rather customer can arrange himself. I want to know this because when i told sales executive that one of my close relative is in government insurance company and i want to have an insurance myself only, the sales executive told me that it is company policy that i have to get my car insured from them only (Dpg hyundai). My close relative told me that after my 50% ncb the amount has not to be more that rs. 15000/- but dpg hyundai got my car insured at an amount of rs. 20, 895/- from bharti axa.