Hyundai Motor India — Complaint against the supervisor and service manager of koncept hyundai - okhla new delhi branch

Address:	New Delhi, Delhi, 110 017
Website:	Hyundai motor india

Dear sir,

This is with reference to a complaint regarding the incompetent people in your Koncept hyudai okhla branch in new delhi

I sent my car for servicing and told the driver who had come for pick up to please tell the supervisor that there was something wrong with the way my car was driving. I explained to him that when I changed my gear and accelerated the car was missing.

The supervisor in about 40 mins called me and said yes I have driven the car but there is nothing wrong. I told him again to check, then he started asking me questions and concluded that there was a problem with the clutch. I asked him a couple of times if he was sure and he convinced me that the problem was with the clutch.

He then gave me an estimate of about 10k to change the same and said he takes guarantee for the same

I then consulted my husband who also spoke to him and told him what the problem was in the car

We decided to listen to the expert(mr anand, the supervisor)and said yes.

The next day I got my car which I drive till him, it missed once and I told my husband. Then I got busy shooting outdoors and my husband spoke to Mr Anand and told him that the problem was re-occurring.

After about 3 days when the car was really Inna bad condition I called up Mr Anand who said don't worry I'll send my technician to check the problem

Once the technician took a test drive with me, told me that ma'am clutch was never the problem. This problem is in lead 4 of the spark plug which he can fix in 5 mins

I was furious because a small problem like this could have been fixed in no time and 10 times cheaper. The clutch was never a problem and did not need to change at all.

After that I had multiple rounds of conversations with Mr Anand and Mr Atul, service manager who kept defending each other saying I'm at fault and I told them the problem and hence the clutch was changed

I want to ask you, If there is a problem with the car and I know the solution then why would I send it to you? I can fix it myself locally. Right?

Hyundai does not have this kind of reputation of making money off its clients and I urge you to look into this problem and be fair to clients who are dealing with incompetence at ur various outlets.

Strict action should be taken against Mr Anand and Mr Atul who also need to be taught some manners on how to talk to clients.

I paid a big bill for a small problem that did not cost even 500 rs

I look forward to a speedy reply from you

Thank you

Damini Krishna