Hyundai Motor India — Complaint number[protected]hyundai creta dsl a/t - pramukh hyundai)

Address:	Mumbai City, Maharashtra, 400013
Website:	www.hyundai.com/in/en/Main/index.html

Date: 29th March 2016

Respected Sir,

This is to bring in your notice that we had made a booking for Hyundai Creta Model number CRDI SX 1.6 A/T from our nearest dealer Pramukh Car Riders Limited located at Prabhadevi, Mumbai 400025

Booking Details are as follows: (Refer Attachment)
Date: 14th October 2015
Amount Paid: Rs.50, 000/-
Cheque Number: 017322
Bank: Axis Bank
Receipt Number: 3204

We are dealing with Mrs Netra Parab, designated as Asst General Manager. As per the trail mail, we are continuously following up with her regarding the Car Delivery date, but she kept saying that the car will be delivered to us by the end of April 2016.

Just recently on the 23rd of March 2016 we got a mail from Pramukh Hyundai saying that “There is an overwhelming response from the customers so the allocation of the same from Hyundai is limited. However, we shall keep you posted if we can get the allocation of the requirement of your car within another 3 months”. This means that to purchase a vehicle from your end I need to wait for 9 months which is not at all acceptable.

Also as per by Mrs Netra Parab, we have to purchase the insurance from your Hyundai dealer as it is said to be mandatory. Due to this arrogant behaviour of hers, I contacted your Hyundai toll free number and the customer care department explained me that it is not at all mandatory to purchase the insurance (Complaint number is[protected] from Hyundai.

Therefore, I kindly request you to look into this matter and help us in getting this issue resolved as it’s been more than 5 months, since we booked our car.

This entire incidence has been handled unprofessionally by Pramukh Hyundai. This certainly affects the brand of Hyundai. We may not consider buying the said car or any other car from Hyundai in future.
I hope you value your customer and insure to deliver the expectation from the brand like yours.

Kindly acknowledge this mail.

Regards,
Savio Thomas,
On behalf of Ms Anshu Agarwal
Office: +[protected]