Hyundai Motor India — Complaint - service; delay in repair; 2 weeks in service center complaint not solved

Address:

560016

Car in authorized service center for 2 weeks and complaint not solved.

Name: idrish shaikh
Email id: [protected]@gmail.com
Mobile: [protected]

Regn. No. Gj 01 kd 3988
Vin no. Malcn41vlam087197e
Model: hyundai verna type 1
Mileage: 52678 km

Repair order no, a 29003 dated 16/5/17 at 8:55 am
Complain: very poor pickup
Trident hyundai - hyundai authorized service center

I am frustrated and utterly disappointed with the technical knowledge and the service support from trident hyundai in kr puram, bangalore.

My car that has run only 52678 km has been in the service center since 2 weeks and a simple complaint of poor pickup is not resolved yet. Worst part is, none of the technical staff is able to isolate the cause of the problem. They have been simply doing trial and error and still unsuccessful. Even a road side garage could have done a much better trial and error job.

I have been asked to come for test driving the vehicle 3 times in one week and every time it was a disappointment as there was no improvement at all. I have been spending heavily on cab to go for these test drives as well as my work.

Additional problems caused:
In this process of trial and error, original complaint is not solved, but following additional problems have been created:
air-conditioning has stopped working
new seat covers of the car have been smudged and made very dirty.

Turn around time (Tat):
I understand that the tat of hyundai is 3 days, however, nobody in the management was even aware or bothered until i lost my patience and reached out to the service manager after one week on 23/5/17. Service manager requested for time till last saturday, 27/5/17 and still the complaint is not solved. Nobody has been bothered to keep me posted on the development.

Loaner/courtesy car:
On 26/5/17, after lot of request and push, i was given a loaner car (Santro) and it is found that the air-conditioning of that car is also not working.

I seek urgent intervention to get the original complaint and additional problems caused to be resolved immediately

Regards,
Idrish shaikh
Mobile: [protected]