Hyundai Motor India — Damaged of front Windshield Glass & poor service by your dealer

Address:

Tanwar colony Beawar District Ajmer Rajasthan

Dear Sir/Madam,

As per caption subject on10-Oct-2019 i have purchased a Motor Vehicle I-20 Elite Sports Dual TonModel -2019 from your dealership M/S Paradise Autocrop Pvt Ltd (ShivamHyundai Ajmer).Presently i have residing since May-2019 at TownRawlamandi, Sriganganagar Rajasthan. The Atmosphere at that place in summer isvery HOT in summer season near about 50 Plus temperature. In March -2020 I wasrun my Car approximately 120 KM and locked my car with closed all mywindows at that time temperature of inside my car is low due to cooling andoutside is very Hot for that reason due to proper air ventilation not in my Car its Front Windshield Glass was cracked on 10-March-2020.on thatday cracked not the effect on visibility on run a Car.
Where I am residing at Rawlamandi, near area & district Sriganganagar, there is many examples of this type ofdamaged in all type of Cars and the insurance company pass their claim and onmy side this claim rejected by insurance which hold office in your premises.
That Time I thought when I arrivedin Ajmer in my Home district I have taken Insurance claim from My insurancecompany with the help of Employee of M/S Paradise Autocrop PvtLtd because i have renew my insurance policy after called by ShivamHyundai insurance adviser with trust of Brand "Hyundai".
I was reached the M/S Paradise Autocrop Pvt Ltd (Shivam Hyundai Ajmer) on[protected] in afternoon to claim my damaged Car Windshield Glass and Back leftside Indicator replacement and i spoke to the adviser true caused of damaged ofmy Car.
and they are advised mefor write cause of damaged on writing with claim form.
I have written the application withdamaged of two cause one which is physically by bike and other one due tonature (Due to problem of Air ventilation not in CAR ) and then insurancecompany reject my application after 6 days of my CAR hold by Shivam Hyundai. Iam regularly talk every day about the same to Higher official of insurancecompany and Shivam Hyundai and their Controlling office but no one bother aboutthe same and insurance company said in telephonically this damaged due toManufacturing fault we not covered in insurance claim and Hyundai controllingofficial said this is not manufacturing mistake and both official no bother abouttheir Customer Problem.
In all Scenario i have observed thatHyundai dealer only make their profit by selling insurance product withhelp of Brand "Hyundai" they not bother about their Car purchaserCustomer and service. Once the Customerpurchased their vehicle they not bother their future problem regarding their CAR.They do not think about HYUNDAI brand they only make our Company profit.
Hyundai allow them to provide placeto insurance company with the aim of Customer Service at their HyundaiShow room but dealers use this only earn maximum profit from insurance company, they do not think about Customer Service.
My car hold Shivam Hyundai for 6 day but all team of Hyundai not resolved my issues for that reason my many personal work obstruct.
I am very disappointed and harassed by your Hyundai team member at Shivam Hyundai Ajmer(M/S Paradise Autocrop Pvt.Ltd.) for not provide better service and and proper guide dance at the time of claim myCar damaged.

At last again I like to informed thatmy CAR I-20 Sports dual ton having vehicle no:-RJ36CA8235, front Wind shieldglass was damaged due to not proper ventilation.
Kindly take up this matter onpriority.
I have enclosed image of my car on 10 th March-2020.

Thanks & Regards
VIKAS KHORWAL
HYUNDAI CUSTOMER
VEHICLE: I-20 dual ton (RJ36CA8235)
Mo/-[protected]