Hyundai Motor India — Dealer cheated with us, please return our money.

AnilKA

from Kulgam, Jammu and Kashmir

Address:	Pathankot, Punjab, 145001
Website:	hpromise.hyundai.co.in

1. My father bought a second hand santro xing (Model 2008) for ₹160000 from :

H promise showroom : novelty hyundai
Dalhousie road, mamoon
Pathankot jammu, jammu & kashmir
145001

2. Date of booking (Paid ₹5000) : 16 may 2017

3. Date of final payment (Paid ₹155000) : 22 may 2017

4. Name of h promise showroom manager : kapil
Name of employee dealing : devesh

5. We are laymen about car but were assured that car has no problem and we believed blindly due to the hyundai brand.

6. But during final preparations of car i spotted the leakage under the car and informed the same to devesh but he consoled us not to worry as this is common leakage of bad oil from car, when we asked to get a service done on our own expense he refused and convinced that it has been taken care and u need to get it done after 5 to 6 months.

7. We don't know to drive in city so devesh made dropped the car at our residence (Army cantonment sujanpur, pathankot) where we could drive easily and learn as ample space and open cantonment roads are available. He again came to our house for getting pencil trace of chasis number then also i brought the leakage problem to him which he nulled again.

8. Then due to my error i dented the fender and bumper and damaged the head light, but nothing was damaged inside engine compartment.

9. Devesh came and insisted to go for repair from local garage instead of going to the showroom after consulting with kapil, we agreed again and devesh took us to local garage on 26 may 2017.

10. After this i booked a car service with showroom and they informed me that car hadn't had a service since very long period. After repair work done on 31 may 2017, we hired a driver to drop the car at showroom. During the inspection i notified them about the leakage happening since when car was in showroom then showroom workshop mechanic informed us that the power steering has been damaged beyond repairing and would cost ₹30, 000 to ₹ 40, 000 plus shockers are damaged and leaking plus power window switch was faulty.

11. Now we haven't brought the car home and has left the car with them only, we have lost all hope of getting our money after talking with them and so finally writing this mail.
12. My family is neither financially strong nor we know the detailed procedures to take any action. My parents has accepted what has happened and are willing to let go both money and car, but this is a desperate from me to get my father's honestly hard earned money back. My parent's are not ready accept any compromise, all they want is their money back, that also if hyundai wants to, if not may that 1.6 lac help hyundai prosper more as in no case they will bring the damaged car back nor we want to exchange it for other car wether new or old.

13. Please give our money back, we have already left the car at showroom.

14. Also during booking of car i asked for free service and warranty anx both were denied to us, now after checking h promise site i saw that you provide 2 year warranty, warranty booklet, 1 year free service none of which was given to us and was denied even when i asked if any service of that kind is offered.

15. Kindly guide me to forward this email to any other authority if required by replying.

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Jun 02, 2017

Updated by AnilKA 1. My father bought a second hand santro xing (model 2008) for ₹160000 from :

h promise showroom : Novelty Hyundai
Dalhousie Road, Mamoon
Pathankot, Punjab
145001

2. Date of booking (paid ₹5000) : 16 May 2017

3. Date of final payment (paid ₹155000) : 22 May 2017

4. Name of h promise showroom manager : Kapil
Name of employee dealing : Devesh

5. We are laymen about car but were assured that car has no problem and we believed blindly due to the Hyundai brand.

6. But during final preparations of car i spotted the leakage under the car and informed the same to Devesh but he consoled us not to worry as this is common leakage of bad oil from car, when we asked to get a service done on our own expense he refused and convinced that it has been taken care and u need to get it done after 5 to 6 months.

7. We don't know to drive in city so Devesh made dropped the car at our residence (army cantonment sujanpur, pathankot) where we could drive easily and learn as ample space and open cantonment roads are available. He again came to our house for getting pencil trace of chasis number then also i brought the leakage problem to him which he nulled again.

8. Then due to my error i dented the fender and bumper and damaged the head light, but nothing was damaged inside engine compartment.

9. Devesh came and insisted to go for repair from local garage instead of going to the showroom after consulting with kapil, we agreed again and Devesh took us to local garage on 26 May 2017.

10. After this i booked a car service with showroom and they informed me that car hadn't had a service since very long period. After repair work done on 31 May 2017, we hired a driver to drop the car at showroom. During the inspection i notified them about the leakage happening since when car was in showroom then showroom workshop mechanic informed us that the power steering has been damaged beyond repairing and would cost ₹30, 000 to ₹ 40, 000 plus shockers are damaged and leaking plus power window switch was faulty.

11. Now we haven't brought the car home and has left the car with them only, we have lost all hope of getting our money after talking with them and so finally writing this mail.
12. My family is neither financially strong nor we know the detailed procedures to take any action. My parents has accepted what has happened and are willing to let go both money and car, but this is a desperate from me to get my father's honestly hard earned money back. My parent's are not ready accept any compromise, all they want is their money back, that also if Hyundai wants to, if not may that 1.6 lac help Hyundai prosper more as in no case they will bring the damaged car back nor we want to exchange it for other car wether new or old.

13. Please give our money back, we have already left the car at showroom.

14. Also during booking of car i asked for free service and warranty anx both were denied to us, Now after checking h promise site I saw that you provide 2 year warranty, warranty booklet, 1 year free service none of which was given to us and was denied even when i asked if any service of that kind is offered.

15. Kindly guide me to forward this email to any other authority if required by replying.

Contact : [protected], Anil Kumar Attri S/o Waryam Chand