Hyundai Motor India — defective parts in hyundai grand i10 sportz

Address:

560024

Sir, i am 10 year old customer of hyundai motors. I was owning santro zip drive ka 04mg3322, i was satisfied with it hence reposed faith in hyundai and purchased grand i10 sportz ka 04 mv 2543 from blue hyundai new bel road bangalore, exchanging old car on 24/8/18. From day 1 there was slight smell of petrol while riding but due to my faith in hyundai i never thought there could be any defect. But free 5 litre petrol given by hyundai got exhausted within 50 kms. I wanted to take up this issue during service. On 30/9/18 in the morning when i started the car the fuel started spraying near engine and petrol leaked profusely. I called blue hyundai sales team head and sent whatsapp image sri naveen called and said it is due to rat bite, it is not covered under warranty call roadside assistance. I called and promptly towing vehicle was arranged and car towed to lakshmi hyundai service kempapura, hebbal. I have been parking my car in my house for 10 years never faced rat bite issue i told both sri naveen & sri durai service adviser both refused to agree. The whole fuel feeder set was replaced and bill of rs.3148 raised. I demanded and inspected the damaged set and found the hose had diagonal cut which is possible by sharp object but adviser disagreed. So i have been penalized by himl for reposing faith. After driving back car in rain i found moisture collecting in head light. Hence even this defective part has been given to me. I have hardly used this new vehicle it has now run only 200kms. Hence i request to look into this matter do justice to your old customer or be ready to lose more customers.