Hyundai Motor India — delay in delivery of vehicle

Address:	Chennai, Tamil Nadu, 600002
Website:	www.v3hyundai.com

I am writing this with a big sorrow and disappointment against Hyundai dealers. This is not just a complaint but also a customer’s pain in losing trust and faith.

I am already using Maruti Dezire and Maruti swift for the past few years but never I came across any issue with the Maruti dealers. I regret to say that I approached Hyundai for the first time and it was the worst and bad experience.

I decided to own Maruti Vitaara Breeza but this time I felt a bit change and opted for Hyundai Creta and this is my mistake. I approached showroom V3 Automobiles Pvt. Ltd. at Thiruvanmiyur, Chennai for the purpose and immediately your sales representative brought Creta for a test drive on the same day. After the test drive he informed me that the model Creta E+ petrol is readily available with them and along with this he will offer some cash back and accessories (under chasis painting, body cover, sunfilm) if I book with Rs.5000/- on the same day which was last day of the offer. I believed him and booked the vehicle (10.10.2018) without second thought.

After booking the vehicle, the sale person started forcing me for full payment else the vehicle will be allocated to some other. If I ask any information, I got only one reply that “sir, please pay full amount, we will share all the information”. After receipt of full amount on 23.10.2018 the drama of the dealer started. Many times I visited showroom for an update but I get reply” sir, we have placed order we will inform you”. I am surprised that today is 15th Nov 2018 and I came to know after escalating the matter to the General Manager of the showroom that order was placed just a couple of days back. Since 20 days they are just bluffing me that order was placed. Every time a new manager will speak with me and commits a date. I understand that the staff is delivering the vehicles to the clients who are paying more amount that I came to know on 14.11.2018.

Despite committing me giving an update by 15.11.2018, nobody informed me about my car delivery so far. I am surprised that even the General Manager of the showroom is silent. I don’t know whether my amount of 11.5 lacs is utilized properly or misused for other purposes. For 20 days they have not placed the order and parked my funds in their office accounts. Most irresponsible and negligence by the showroom staff of V3 Hyundai. When I told them to cancel the deal, they requested for another 10 days but that date (12.11.2018) also passed. I was fooled thrice by the staff but still no update from them.

Kiran Kumar