Hyundai Motor India — Delivering middle model on booking top model for same price, delayed registration, worst customer service.

Address:

Thane, Maharashtra

I work abroad and i asked my wife to buy a car from hyundai for her on her birthday. She booked one from Modi Hyundai - Golani Naka, Waliv Phata, Sativali Rd, Golani Naka, Vasai East, Sativali, Maharashtra in august for verna Fluidic top model. When the car arrived, i came directly registered to her name, but was a middle model. The lady who was showing her the car( Pratibha) was denying the fact that it was a middle model and was showing her the car as a top model. When my cousin who was accompaning my wife for the purchase understood that it wasn't the top model, the lady sadly agreed that it was a middle model and that she had made a mistake in booking the top model and was scared for the same. the company then was forcing my wife to buy the car as it was already registered to my wife name and would be a loss for them. We had done the full payment for the top model. why should we accept the middle model to which they were telling they would add all the top model features? So upon our refusal, were given the top model after a month delay. The new car was handed to us without the registration as they had the old car registered to her name already. I came home from abroad in November to find out the car didn't have a registration no after 3 months. I went to the showroom and asked and the manager was not ready to face us. After making us wait for long time, i had to force myself to his cabin and there he said it still would take some time. I was upset about this and to this i asked him to sign me a paper where he should pay any damage to the car until the registration no. is on the car and if i didn't get the registration no in a weeks time, they will accept the return of the car with full refund. Only after all this drama, i got my no. for my car. Thats not it. We had paid an extra amount for the booking in August where we had fly Dubai vouchers issued. Now, these vouchers reached my wife after mid October after a lot of reminders from my wife. We were only told that these vouchers, we could use until End of February. After i was home, we went to redeem these vouchers and discovered that they had to be submitted before october end. We were never informed about this deadline. And practically we had only a week or two time in hand to hand over the vouchers. this was an important clause and had to be informed to us. if not, a weeks period is not the valid grace time in hand. I try calling the showroom regarding these matter but my call has been ill-treated saying they are helpless. This is my 4th car but hyundai has disappointed me like never before. my friends liked my car but i don't suggest them for hyundai after my worst experience with hyundai. I will not ask for any compesation. I promised my wife to take her to dubai with the voucher and now these vouchers don't help me. If only i am given valid entry with these voucher, i will take back all my anger for hyundai and still stand by them after all the problems i faced. Waiting for help from Hyundai...THANK YOU !!