Hyundai Motor India — Enormous delay for submission of correct documents after sale

Address:	Kolkata, West Bengal, 700094
Website:	www.austingroup.in

Recently i bough a hyundai i20 active from my nearby hynduai showroom. The chronological facts are given below -

Car booked on (Deposited rs. 5000/-) 14.04.2017

Full payment made on 01.05.2017 money receipt not provided

Car delivered on 06.05.2017 no invoice provided; original insurance not handed over.

Temporary registration done on 18.05.2017

Temporary registration documents handed over 25.05.2017

File moved for permanent registration on 29.05.2017

Car production for permanent registration on 31.05.2017

Fees deposited for permanent registration on 02.06.2017
Name plate fitted on 08.06.2017

From above it is clear that the matter has been handled very casually (In spite of regular phone call and follow up) and inefficient manner. Huge time consumed unnecessary to get the required documents. Matter should be looked after.

While producing car at rto, i requested for some assistance for proving a driver so that my office time not get disturbed. First time it was provided on chargeable basis. But during car production at the time of permanent registration - any driver help has been denied. I think this type help should be provided to customer after immediate sale of car to build up confidence of customer on you.

Till date the following issues yet to be resolved -

01. Original money receipt yet to be provided.
02. Original insurance copy to be provided
03. Insurance to be modified - barrackpore rto to be replaced with barasat rto.
04. Once again it is remind you that the "registration-smart card" of car should not incorporate hypothetication with indian oil corporation as requested earlier several times and you also ensured.

Sanjit kumar biswas
Mob. [protected]