Hyundai Motor India — entitled services not provided by deora hyundai jodhpur

Dear Sir, We all know that Hyundai is the word we can relate to trust, partners, reliable, Global Leader and many more like this. After being connected to Hyundai one can correlate himself to be among the league of satisfied and loyal customers. We were very happy with the Hyundai when we first became proud owners of elegant car as your dealer at Gurgaon was very kind and professional. Unfortunately, this experience didn’t last long enough. Here I would like to throw some light on the facts and figures related to the series of incidents which forced my overwhelming experience of a proud Hyundai owner to disturbed and disgruntled owner. I purchased Hyundai Verna crdi sx bs iv on 10/11/2013 using army CSD facility from HIMGIRI MOTORS, GURGAON Registration number HR 16 N 1852 purchased dated 10 November 2013, same was wrongly updated by Hyundai 1 Jan 2013 giving me first setback as a Hyundai owner, after consistent follow up with the Hyundai dealer somehow i managed to get it updated only after producing valid proofs. Then the Tsunami which hit my soul with such a force that left me disturbed and felt cheated by the previously described as very kind and professional dealer by providing us with free insurance of car i.e. Bharti AXA car insurance without giving add on benefits and depreciation cover stating it as zero dep insurance, which resulted in fatal loss to me financially when I met with an unfortunate accident near Barmer (Raj) in the first week of September 2014. After the accident I was very disturbed so I went to the nearest dealer i.e DEORA HYUNDAI, JODHPUR. Inspection was conducted by the Bharti AXA surveyor report was submitted to the dealer. The surveyor told us that we will only change broken block of the engine instead of changing entire assembly ignoring the impact due to which engine block got cracked which may have resulted in internal wear and tear of engine assembly. I wanted to have my car problem free as it was after incurring amount on a very higher side. Problems were never rectified by the Deora Hyundai, at the time of delivery they promised that every single problem has been taken care of by their service team taking a whole lot of time around 3 months. While driving back my car after 3 months from Deora Hyundai I felt my car is no longer the same as it has to be, undergone serious amount o[censored]ndue bills by Deora Hyundai. Parts which never meant to change were changed by Deora in order to make money, beside whole Engine Assembly could have been changed saving my hard earned money. On the second visit to Deora Motors with respect to the problem left with the car they returned my car without rectifying the same. Being an Army personnel I have responsibilities towards my country So, I have to move to Palampur(H.P.). I took the vehicle to sant Hyundai with all these problems but they refused to provide any assistance on the problems saying that the vehicle is accidental and we will not be able to rectify it and told me to take it to Deora Hyundai, Jodhpur.I took the vehicle to sant Hyundai twice but all in vain. I was frustrated as my favourite vehicle was not getting fixed by anyone, so I filed a case against Deora Hyundai, jodhpur and Bharti axa insurance in consumer court of jaisalmer as entitled services have been denied to me by both the parties. I brought my vehicle to Rohtak, Haryana to shristi Hyundai, Rohtak for service, they also told me same stating that vehicle needs urgent attention but I will have to pay for that expense Now the problem is that I spent 11 lakhs to buy this vehicle which unfortunately met with an accident For which I will have to pay a lot of money even when vehicle is not running smoothly. 1. Vehicle is under 6 months of accidental repair warranty 2. Vehicle is under 2 years of maintenance warranty which is not worth as everyone saying vehicle is accidental 3. Vehicle is now under zero dep insurance I don’t want to take my vehicle to Deora Hyundai, Jodhpur due to lack of trust in him. I don’t want my vehicle to be repaired by him anymore. I request Hyundai motor india limited to get it repaired here in shristi Hyundai, Rohtak using any of the above mentioned benefit. I am not willing to pay any extra money for the same problem. I humbly request HMIL to look into matter ASAP and get my vehicle repaired as I am also short of leave. I am so much frustrated and depressed that I will take help of consumer court, electronic media or any other source to get my vehicle repaired. Early action is requested pl. Thanks & Regards Lt Col Amarjeet singh Ph. [protected]