Hyundai Motor India — Extremely pathetic customer service and product quality

Address:

Lucknow, Uttar Pradesh, 226017

Sir/Madam,

I would like to draw you kind attention toward issues faced with vehicle that was delivered on 14th Dec 2016 by your dealer SAS Hyundai Station Road Lucknow.
Vehicle number: UP-32-GN-7258.

Below is list of problems faced by us while dealing with SAS Hyundai management & the vehicle

Late receipt of Registration certificate for the vehicle : Multiple false promises were made(by Mr. Rajesh) for dates to get the registration certificate for the vehicle. It took a good 1 month to get it out. A big question on the ability, efficiency and competency of your staff.
Trouble faced with installed CNG kit : Weird sound from the installed CNG kit & inability to change fuel mode started top show up. Vehicle was taken to Turning point(which is like service point for fuel related issues) as suggested by SAS Hyundai management. Mr. Vipin & Mr Singh(Manager of Turning point ) failed to fix the issue in one go . It took us 7 visits(yes 7 visits) to get this fixed . This is a shear display of negligence towards job and extremely bad customer service.
Issue claiming the insurance for damage to vehicle during a minor accident : We we asked to pay 50% for the damaged bumper whereas the insurance clause defined a zero depreciation. It took us 1 week to get the repair done. This is like cheating on the face of customer and trying to be-fool them. Mr. Pradeep(Advisor at SAS Transportnagar) had told to pay half the cost of damage .
Trouble faced with Air conditioning of vehicle : We were told that it would cost us 20K+ to get the repair done as the repair requires opening of head of engine along with replacement of bumper & radiator support. Both service staff & Insurance executive denied the claim to insurance at the pretext of no endorsement of CNG on insurance policy . After reaching out to Mr. Sunil Kalra MD of SAS Hyundai, we got the repair done at zero cost. This shows that the the service staff who was an accomplice to insurance executive was trying to trick and cheat the customer by asking us to pay the amount. Mr. Dinesh(senior service staff) was instructed by Mr. Kalra.to get the vehicle repaired. This took us over a week.
Cheating done during replacement of parts : As instructed by Mr. Sunil Kalra, Mr. Dinesh(senior service staff) was supposed to replace the radiator support with a new one. He instead replaced it with a used old old. We discovered it while we were inspecting the vehicle after repair. Mr. Dinesh was attempting to cheat us clearing on this front.
Problem related to vehicle horn : This was fixed after we visited the service station for the 5th time.
With so many problems faced in less that 6 months of purchase, we have been forced to believe that the quality of product is not up to the standards and the firm has compromised on this heavily.

Also the instances where your customer service was put at stake at the cost of personal interest of management simply reflects that there is absolutely nothing in the customer's interest. People just trying to mint quick money by either cheating customer to pay more or procrastinating the fix to the problem.

This was our first experience with Hyundai and it feels grieved to say that its been an extremely sour experience .
We have lost all the faith and trust on all of your management and the product.

This was a commercial vehicle and we have borne heavy losses because of the bad product and service quality .

If the above continues then we would be forced to file a consumer forum petition to safeguard our interests.
There is not even an iota of doubt that we would share this sour experience on social platforms to save other people from getting trapped & tricked by Hyundai.

I request you to kindly look into this issue closely and take corrective measures and actions, if you intent to serve & have long term relationships with your customers.

Thanks
--
Suyash Srivastava
contact:[protected], [protected]