Hyundai Motor India — grand i10 - service complaint

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have been sending emails to the hyundai customer services email address "crservice" and every time i get an email that the regional office or dealership will contact me.

I am not getting a satisfactory response on my complaint related to multiple issues i have faced till now due to services at different service centers.

I need a response from hyundai. Given below is my complaint and response so far.

Hello mr. Dixit,

I appreciate your response and as i have already mentioned in my previous email, i want a confirmation from the hyundai regional office or other concerned department that they agree to the reason provided by you and your team.

If they agree and confirm that it is the reason for overheating after a year, then i will take this concern further and challenge this reasoning in appropriate forum.

Hope you understand.

@hyundai, please respond accordingly. Else share the contact details for grievances cell who can take this forward.

Thanks
Jaswant singh
[protected]

On mon, 9 sep 2019, 13:26 gm service, wrote:
Dear sir

Greetings from nirmal hyundai!!!

We regret the inconvenience caused to you.

This has reference to the overheating concern raised by you for the first time after the cyl head gasket replacing dated 14.01.2018 by triumph hyundai at 27248 kms in your grand i10 car bearing vin / chassis no. Mala851clem212827 and registration number - dl9caj2821.

As you are already aware of the fact that your vehicle met with an accident on 27th august, 2018 and was reported at the workshop for accidental repairs and at that time the radiator assy, motor radiator cooling fan, fan cooling, hose assy radiator, shroud radiator and hose assy radiator which are directly related to engine cooling system, were replaced under insurance claim.

We wish your understanding towards the fact that the above said accident and consequential impacts on cylinder head gasket, may be one of the major cause of overheating of engine.

Please also note that neither any overheating concern was reported by you nor did the workshop observed the same at the time of service and during the minor road test after service.

Therefore, please do not have any apprehension regarding the same.

For any further clarification or assistance, feel free to contact mr. Manoj kudia at [protected] (Service manager).

We assure you best of our services always.

Thanks & regards

M. K. Dixit
General manager (Service)
Nirmal hyundai noida
Mobile-[protected]

From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: 06 september 2019 16:37
To: mallika; [protected]@hmil.net
Cc: gm service
Subject: re: service feedback: dl 9c aj 2821

Hi all,

I didn't hear anything on this.

Thanks
Jas

On thu, 29 aug 2019, 16:47 jaswant singh, wrote:
Thanks for email!

I don't see crservice looped in this email - might be this the protocol hyundai is following with the dealership. But i don't want to respond to different threads; hence, looping them.

Coming to your response referring the accidental repair which could have been a reason for this heating after a year (According to you); i can see that this is just an assumption and i do not agree to this. I am looking for a concrete "root cause" of the issue and not just the probable causes. Hence, my question to hyundai is...

1. Do they agree with the reason provided by dealership for heating?
2. If yes, then why it happened just after the service? Do you have an additional assumption that it was a coincidence?
3. Do you agree that a repair work which took a month will leave the car prone to these unforeseen issues? If yes, then, should i consider that my car is going to spend multiple days in the workshops every year?

I hope you understand my concern and will have a deeper look into this.

Thanks
Jaswant singh
[protected]


On wed, aug 28, 2019 at 4:37 am crm service wrote:
Dear sir

Greetings from nirmal hyundai!!!

Sorry for inconvenience caused you.

This has reference to you email dated 27th aug-2019 regarding your hyundai car regn number. Dl9caj 2821.

Regarding your reported concern related to engine overheating, we would like to mention that the car was met with an accident on 27th august-2018 and repaired at nirmal hyundai noida at that time the radiator assy, motor radiator cooling fan, fan cooling, hose assy radiator, shroud radiator and hose assy radiator which are directly related to engine cooling system, were replaced thru insurance claim that may one of the major cause of overheated due to consequential impacted on cylinder head gasket resulted the car started overheating on 11th aug-2019.

We would again like to inform you that there was not overheating concern reported by you neither we observed during the service and minor road test after service.

Therefore, please do not have any apprehension regarding the same.

In case of any further assistance or clarification please feel free to contact undersigned or mr manoj kudia at [protected].

Thanking and assuring you of our best services at all time.

Regards

Aarti gupta
Customer care manager
Nirmal hyundai
C-27, sector-3 noida
Mobile-[protected]
Landline[protected]


From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: tuesday, august 27, 2019 7:04 am
To: mallika
Subject: fwd: service feedback: dl 9c aj 2821

Hi aarti,

As requested by you.

Thanks
Jas

— forwarded message —
From: jaswant singh
Date: mon, 26 aug 2019, 20:21
Subject: fwd: service feedback: dl 9c aj 2821
To:

Hi,

I have serious concerns related to the service job done at hyundai service centers.

Background: i bought the car in jan 2015 and till today that car is serviced/repaired only by the hyundai service centers. But, here is a series of issues encountered post the services.

1. Year 2017 - service was done by capital hyundai and car had no issues before it got serviced. While they were working on tightening of the bolts in chassis, they called me and said a bolt is not getting tightened and is moving freely - it was unexpected and i had to pay rs 1200 for that.

2. Year 2017-18 - there was ac related finding and they repaired that. Post that repair work, the car suddenly got heat up and the entire chamber had to worked upon. Capital admitted that it was there fault where something was not fitted properly. I got my car after 3-4 weeks.

3. Year 2018 - car met with an accident and nirmal hyundai worked on that - it was a good job and no complaints until the car started heating again on 11th aug 2019.

4. Jul-aug 2019 - car was serviced by nirmal hyundai on 29th jul and suddenly started heating on 11th aug 2019; nirmal hyundai was informed about that. They checked the car and asked me to observe the radiator water level for 3-4 days and get back if it reduces. Level was reducing every day and then they started working on the repair work which costed me rs 15000.

Concern: by looking at the chronology of the issues post servicing/repair work, it seems that something was not done correctly by one of the service centers which lead to the issue. I need to know the root cause of all these issues and also want to know how hyundai assess the status of my car as on date? Do you believe and confirm that the car is now prone to these issues because the engine/head is worked upon and is no more like the first fit?

If this is the case then, who is responsible for this situation and the amount which i have spent?
If this is the case, then what is the difference between me getting the car serviced by some local motor mechanic or a hyundai service center?

Hope this case is considered for a detailed analysis and proper resolution is provided.

Thanks,
Jaswant singh
[protected]
— forwarded message —
From: jaswant singh
Date: mon, aug 19, 2019 at 6:34 am
Subject: re: service feedback: dl 9c aj 2821
To: mallika
Cc:,

Thanks aarti!

The issue was never there and that is why it was not reported and this is my actual concern that how come the car started heating after servicing.

I had written this this email because i couldn't convince myself to agree on what mr. Kudia was referring to as an ongoing or long persisting issue.

If you had made any calls to me today, i could not have attend that because i am in day long seminar today. Thanks for understanding.

On mon, aug 19, 2019 at 4:11 am mallika wrote:
Dear sir,

This is in reference to your mail dated 18.08.2019 regarding your hyundai car dl9caj2821 for engine overheating.

We deeply regret for the inconvenience caused you.

We would like to inform you that there was not overheating concern reported by you neither we observed during the service and minor road test after service.

Still on your request, our service manager mr manoj kudia [protected] is in touch with you and he will do the needful.

For any further assistance, you may directly contact the undersigned

Thanking and assuring you of our best services at all times

Regards

Aarti gupta
Customer care manager
Nirmal hyundai noida
Mobile-[protected]
Landline (D[protected]


From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: monday, august 19, 2019 3:00 pm
To: crm. [protected]@nirmalhyundai.in
Cc: gm. [protected]@nirmalhyundai.in
Subject: fwd: service feedback: dl 9c aj 2821

Please acknowledge receipt of this email.


— forwarded message —
From: jaswant singh
Date: sun, 18 aug 2019, 13:28
Subject: fwd: service feedback: dl 9c aj 2821
To:

Delivery failed at provided address. Sending after correcting the spelling.

— forwarded message —
From: jaswant singh
Date: sun, 18 aug 2019, 12:00
Subject: service feedback: dl 9c aj 2821
To:

Subject: overheating just after a week of servicing the car.

Hello,

Just after a week of getting the car serviced from your service center, it was observed that the meter needle has moved to show the over heating. This is never observed in the past even when the vehicle was drove for more than 300 kms a day.

I was informed by the technician/engineer that i need to observe it for couple of days and if the water level in radiator decreases everyday then i need to bring the car back to the center and i am informed that there is some issue in the engine itself which will cost me quite a huge amount. I want this to be thoroughly investigated and the root cause to be provided.

In addition, within a week of service, i got a call from the center to know the feedback where i mentioned two things specifically and i was told to observe for a while and get back if it persists following are the two observation in addition to heating:

1. The air conditioner started tripping when there was traffic jam or i was at a halt due to any reason. This was informed to the technician on 10th aug'19 while i visited the center.
2. The mileage of the car decreased by around 75 kms on a full tank sample even after getting the throttle done during service. This was not a major concern as i had to observe it again after filling the tank (It was also suggested by the lady over the phone).

All this makes me a little uncomfortable in understanding that the issue lies within the engine and it might have been an ongoing issue which suddenly appeared after the service to me it looks to be a servicing issue and needs to be taken care of at the earliest.

Not having a car at home creates loads of discomfort; hence, should be dealt at priority.